Change Communications Adviser

Company Description

Fairness feels good. Make a real impact at AFCA, where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability, and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits, and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

In this newly created position for Scams EDR Program team, the Change Communications Adviser will lead the development and delivery of internal communication and change strategies that support program objectives. You’ll work closely with program leadership, AFCA communications, and subject matter experts to ensure messaging is clear, consistent, and aligned with AFCA’s values. Your communications will help drive awareness, build understanding, and promote smooth adoption of new processes and ways of working across the organisation.

If you bring strong communication and change expertise, with the ability to translate complex information into clear and engaging messages, this could be the next opportunity for you. This position is initially for 12 months.

Typically In This Role, You Will

• Develop and implement communication plans that support key program milestones and change activity.
• Create engaging and accessible content for internal channels, including newsletters, intranet updates, presentations, and briefing materials.
• Partner with Executive sponsors, program teams, the AFCA Communications team, and functional SMEs to ensure messaging is coordinated and aligned.
• Coordinate with project teams to provide timely, accurate updates to staff as the program progresses.
• Track the effectiveness of communication and change strategies, adjusting approaches where needed.
• Lead stakeholder engagement activities to build understanding and support for program goals.
• Identify and manage strategic risks related to change readiness and adoption.
• Prepare reports, presentations, and communication materials for governance groups and internal audiences.
• Ensure all communication aligns with AFCA’s tone of voice, values, and brand guidelines.
• Undertake additional duties in support of the program as required.

Qualifications

• Proven experience in developing and executing communication strategies and change communications for large projects or complex programs.
• Strong background in change communication and internal communications.
• Familiarity with change methodologies such as ADKAR or Prosci would be highly regarded but not essential.
• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences and influence stakeholders.
• Strong project management skills, including the ability to manage multiple tasks and deadlines.
• Experience with digital communication tools and platforms.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines.

Additional Information

AFCA is a highly regarded employer, recognised as one of BOSS Best Places to Work 2024 for its culture, engagement, and flexible working arrangements. It has also been named Most Inclusive Workplace 2024 by the Australian HR Institute (AHRI) Awards and Employer of Choice Public Sector and NFP at the Australian HR Awards 2023. AFCA holds Bronze AWEI Accreditation 2024 for LGBTQ+ workplace inclusion and is an Accredited Family Friendly Workplace, supporting work-life balance and inclusivity.

The role offers hybrid working arrangements with state-of-the-art offices designed for collaboration and wellbeing in Melbourne and Sydney CBD. Benefits include inclusive leave options such as flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Financial benefits include not-for-profit salary packaging to boost take-home pay.

Key skills/competency

• Change Management
• Internal Communications
• Communication Strategy
• Stakeholder Engagement
• Content Creation
• Project Management
• Digital Communication Tools
• Risk Management
• Program Support
• Brand Alignment