Student Advocacy Coordinator

Student Advocacy Coordinator at Australian Catholic University

Exceptional opportunity to lead, coordinate and develop ACU's Student Advocacy Service nationally. Manage a small, dedicated team delivering high quality, accessible student-focused services and resources. ACU offers 17% employer superannuation, salary packaging and generous leave provisions. This is a full-time, permanent opportunity with hybrid flexibility working at North Sydney, Melbourne or Brisbane campus.

About The Role

Operating within Student Experience, the Student Advocacy Coordinator is responsible for coordinating the delivery of ACU's Student Advocacy Service and ensuring the provision of timely, accurate and student-centred information, advice and referrals to support students with navigating policies and processes. The Student Advocacy Coordinator manages a small team of Student Advocacy Support Officers who provide confidential, free and accessible services for all current ACU students regardless of location or mode of study. This role oversees facilitation of individual appointments, information sessions for students and staff, and the development and maintenance of resources that support understanding of university policies, procedures, and decision-making pathways. Working collaboratively with academic and professional staff, this position will maintain effective stakeholder relationships to ensure the advocacy service is informed of changes to policies and delivers consistent, high-quality advice and student supports. The Coordinator will also lead the promotion of the Student Advocacy Service to enhance awareness, engagement and appropriate referrals across the University, support continuous improvement through monitoring demand and identifying emerging student issues, and contribute to the review of resources, processes and reporting that strengthen student wellbeing, fairness and access to support in alignment with ACU priorities.

What We Offer

The University pursues an excellence agenda and offers an environment where staff are welcomed, safe, and valued through development, participation, and involvement. Total remuneration is valued to $124,509 - $134,699 total rem (pro rata) pa, including a salary component of $105,212 - $113,823 (pro rata) pa (HEW 7), employer contribution to superannuation, and annual leave loading. You will receive 17% employer superannuation contributions to eligible continuing and fixed-term staff, and annual leave loading equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date. As an ACU staff member, you will have access to generous benefits including, but not limited to, flexible work, study leave, a variety of leave provisions, and salary packaging.

How To Apply

Step 1: Review the Position Description and become familiar with Our Mission and the Application process.

Step 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:

• Resume.
• Recommended responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
• Brief online responses to any pre-screening employment questions.

Applications close: 02-03-2026 at 11:59pm AUS Eastern Standard Time. Preferred candidates will be required to complete mandatory pre-employment declarations and background checks, including those related to gender-based violence and foreign interference, in line with ACU's compliance requirements. This position requires a Working with Children Check (WWCC) and/or Working with Vulnerable People Check (WWVP) (ACT only). Candidates must hold Australian work rights to apply for this position. For permanent/continuing roles, applicants must have permanent work rights.

Key skills/competency

• Student Advocacy
• Team Leadership
• Policy Navigation
• Stakeholder Engagement
• Resource Development
• Student Support Services
• Program Coordination
• Continuous Improvement
• Communication Skills
• Confidentiality