Senior Infrastructure Analyst - Remote

Senior Infrastructure Analyst

Division: IT
Job location: Remote (Greater Toronto Area)
Hours: 40 hours per week, Monday to Friday
Employment type: Full Time

Salary: 90-110K

A little about us

Aurora Cannabis is a leader in the global cannabis industry, serving both medical and consumer markets worldwide. We are dedicated to helping people improve their lives through science and innovation, focusing on premium medical cannabis products. Our global brand portfolio includes Aurora, Being, CanniMed, CraftPlant, Daily Special, Drift, Greybeard, IndiMed, MedReleaf, Pedanios, San Raf, Tasty’s, Whistler Cannabis Co, and WMMC. We strive for excellence and agility, with a diverse team contributing expertise, passion, and dedication to opening the world to cannabis and making a meaningful impact.

Job Summary

The Senior Infrastructure Analyst is responsible for supporting the stability, integrity, and operational effectiveness of the organization’s IT Data Centres and Cloud infrastructure environment. This role oversees the ongoing maintenance, monitoring, and enhancement of core technology platforms including server environments, network systems, cloud services, storage solutions, identity services, and endpoint infrastructure. The position ensures that infrastructure services are reliable, secure, and aligned with organizational standards and business requirements. The Senior Infrastructure Analyst contributes to the delivery of infrastructure operations by addressing system performance, supporting incident and problem resolution, and participating in infrastructure initiatives such as system upgrades, migrations, and cloud adoption efforts. The role also supports compliance obligations, operational risk management, and technology lifecycle planning through adherence to established processes and documentation standards. Working collaboratively with internal teams and external vendors, the Senior Infrastructure Analyst helps maintain a resilient and scalable technology environment while supporting continuous improvement and service optimization. This position reports to the Manager, IT Operations.

As the Senior Infrastructure Analyst you will:

• Manage, monitor, and troubleshoot servers, storage systems, and other critical IT infrastructure components.
• Support cloud environments (e.g., Azure, AWS) and hybrid infrastructure setups.
• Maintain backup and disaster recovery systems, ensuring data integrity and rapid recovery in the event of an incident.
• Participate in disaster recovery testing and business continuity planning exercises.
• Collaborate with infrastructure architects and vendors to implement and refine system configurations, ensuring scalability and reliability. Also, support project execution and new technology adoption.
• Respond and resolve incidents, outages, and performance issues in alignment with defined SLAs and ITSM practices.
• Deploy and manage virtual machines, backup systems, storage platforms, and enterprise applications.
• Support firewalls, VPNs, switches, and routers; ensure network uptime and performance.
• Collaborate with cybersecurity teams to ensure infrastructure security policies are enforced.
• Implement and monitor endpoint protection, encryption, and access controls.
• Support patch management, vulnerability remediation, and system hardening initiatives.
• Maintain detailed technical documentation (diagrams, inventory, SOPs).
• Contribute to infrastructure automation using scripting and Infrastructure-as-Code practices.
• Ensure compliance with internal policies, SOX audit reviews and regulatory requirements.
• Assist with infrastructure-related projects such as migrations, hardware refreshes, and cloud transitions.
• Monitor system performance and capacity trends; recommend proactive improvements.
• Perform other duties as assigned.

You would be the best fit for this role if you have…

• Degree in Information Technology, Computer Science and/or equivalent work experience.
• 5+ years of experience in IT Infrastructure, with a strong focus on server, data centre and cloud support.
• Proficiency in managing and troubleshooting Windows server environments.
• Strong knowledge of networking concepts, including LAN/WAN, VPN, and firewall configurations.
• 5+ years of experience with Virtualization technologies (Hyper V, Nutanix or VMware). Nutanix preferred.
• 5+ years of experience with cloud platforms (e.g., Azure, AWS) and hybrid environments.
• 5+ years of experience with storage solutions (NetApp, Pure Storage). NetApp preferred.
• 5+ years of experience with IAM, IDP, IaaS, PaaS and SaaS Solutions.
• 5+ years of experience with scripting or automation tools (PowerShell, Python etc.).
• Experience with Enterprise backup solutions (Commvault, Rubrik, Veeam etc.).
• Experience with Microsoft 365 infrastructure, Entra ID (Azure AD), or similar identity platforms is an asset.
• Experience supporting infrastructure in regulated environments is considered an asset.
• Familiarity with documentation standards and audit readiness practices.

Bonus points if you have…

• Certifications such as ITIL, AZ-104 (Azure Administrator), SOA-C02 (AWS SysOps Administrator).
• Excellent troubleshooting and problem-solving skills.
• Strong organizational and abilities to manage competing priorities.
• Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.
• Proactive mindset with a focus on continuous improvement.
• Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Azure Monitor).
• Working knowledge of ITSM frameworks and change management processes.
• Understanding of Zero Trust and modern identity security principles.
• Strong analytical skills with the ability to assess system performance and identify root causes of complex issues.
• Ability to support and maintain hybrid identity environments.
• Knowledge of high availability and fault-tolerant infrastructure design.
• Experience supporting infrastructure in multi-site or geographically distributed environments.
• Ability to implement and maintain infrastructure standards and best practices.
• Working knowledge of capacity planning and performance tuning.
• Ability to evaluate new technologies and recommend improvements aligned to business needs.
• Understanding of risk management principles related to infrastructure operations.
• Strong documentation discipline and process-oriented mindset.
• Ability to work independently while also contributing effectively within cross-functional teams.
• Knowledge of service reliability concepts such as uptime, redundancy, and resiliency.
• Familiarity with automation-first operational approaches.
• Ability to participate in technical decision-making and infrastructure roadmap discussions.
• Adapt to changing demands and balance operational responsibilities with project-based work.

Why you’ll love working at Aurora

• Flexibility: Enjoy a flexible work environment that blends work and fun. Achieve work-life balance with flexible hours, remote work options, and meeting-free Friday afternoons.
• Total Rewards: Motivated by a competitive salary, professional development opportunities, company SWAG, team activities, and modern technology.
• Team: Join a diverse and global team of cannabis enthusiasts, innovators, and professionals passionate about nurturing an inclusive environment that helps you grow and provide people better days with cannabis.

Next steps

Apply today by submitting your resume through our website. Your application will be reviewed by our Talent Acquisition Team. We will contact you if we see a fit via email. Think you’re the ideal candidate but don’t meet all requirements? Apply anyway! We’d love to review your application to see if you’re the right fit or find an alternative opportunity. Not the role for you? Share this posting with your network while subscribing to our Talent Community to learn more about upcoming opportunities. (Hot tip: Aurora employees can take advantage of the employee referral program! If your referred candidate is hired, you may be eligible for a bonus!)

Diversity, Equity, Inclusion, Belonging and Accessibility

At Aurora, we foster and celebrate a diverse community of professionals. We nurture an inclusive culture that empowers our people to be their authentic selves, celebrate their differences, and love where they work. We encourage all candidates to apply regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. We are committed to creating and maintaining an accessible environment. If you require accommodation during the hiring process, please contact our Human Resources team at hr.services@auroramj.com.

Key skills/competency

• Senior Infrastructure Analyst
• IT Infrastructure
• Server Management
• Cloud Support (Azure, AWS)
• Virtualization Technologies
• Networking Concepts
• Storage Solutions
• Identity and Access Management (IAM)
• Scripting and Automation
• Disaster Recovery