Services Strategy & Operations Lead

@ AuditBoard

Who We Are

Having surpassed $200M ARR and growing, AuditBoard is the leading audit, risk, ESG, and InfoSec platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, trust our award-winning technology. We encourage innovation, teamwork, and breaking barriers to create the most loved platform in our industry.

Why This Role is Exciting

This high-impact individual contributor role supports scaling and operationalizing our Professional Services go-to-market strategy. You will own packaging, pricing, and margin improvement of services while collaborating with Sales, Finance, and Partner Services.

Key Responsibilities

• Strategic Services Planning & Enablement: Build service SKUs, pricing models, and packaging strategies; develop discount guardrails; partner on forecasting models.
• Sales Partnership & Deal Support: Support complex deals, participate in strategic reviews, and create sales playbooks and tools.
• Partner Strategy Execution: Collaborate on partner delivery models, track attach rates, and improve quality of partner outcomes.
• Operational Excellence: Monitor attach rates, margins, utilization, and NNARR sourcing; propose process improvements and develop performance analytics.

Attributes for a Successful Candidate

Candidate will have 5–8+ years of experience in Professional Services, Services Strategy, Sales Operations, or GTM roles within SaaS or consulting. Experience in creating service SKUs, pricing models, and strong service economics are crucial. Must be analytical, an influential communicator, and comfortable with senior stakeholders in a fast-paced setting.

Nice to Have

• Consulting commercialization experience from Big 4 or similar
• Background in SaaS implementation services or PS operations
• Familiarity with partner delivery models and partner-paper frameworks
• Knowledge of GRC, audit, or compliance
• Proficiency with Salesforce, PSA platforms, or financial forecasting tools

Our Company Values

Customer obsession, win together, gritty resilience, personal improvement, and constant innovation.

Perks

• Join one of the fastest-growing SaaS companies in North America
• Remote and hybrid work options with office lunches in the Cerritos office
• Comprehensive health coverage and competitive compensation
• 401K or pension with match
• Flexible vacation and additional time off for birthdays and volunteering

Please note: Background checks required. AuditBoard adheres to applicable Fair Chance Ordinance regulations. No unsolicited agency resumes.

Key skills/competency

• Professional Services
• Service SKUs
• Pricing Models
• Margin Frameworks
• Forecasting
• Sales Operations
• Partner Strategy
• Operational Excellence
• Analytics
• SaaS