Senior Manager Customer Success Audit Risk & Co...
@ AuditBoard

Hybrid
$150,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXX******* @auditboard.com
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Job Details

Who We Are

AuditBoard, with over $200M ARR, is the leading audit, risk, ESG, and InfoSec platform. More than 50% of the Fortune 500 use our award-winning technology, and we are top-rated on G2.com and Gartner Peer Insights.

Why This Role is Exciting

This role is for a dynamic leader who both manages a team and partners directly with enterprise customers to ensure measurable outcomes with AuditBoard’s platform.

What You’ll Do as a Coach

  • Lead, mentor, and develop a team of Customer Success Managers.
  • Set clear goals and track key performance indicators.
  • Conduct coaching sessions and performance management.
  • Partner with Sales, Product, and Marketing to align strategies.

What You’ll Do as a Player

  • Manage and nurture executive-level relationships with enterprise customers.
  • Build and execute customer success plans connecting objectives with AuditBoard outcomes.
  • Partner with audit and risk leaders to drive optimization.
  • Act as a trusted advisor bridging technical and business contexts.

Attributes for Success

  • 5–8+ years in Customer Success or related roles in B2B SaaS.
  • 2–4+ years managing customer-facing teams.
  • Hands-on experience in Audit, Risk, Compliance or GRC.
  • Proven enterprise customer retention, renewal, and expansion skills.
  • Exceptional communication and executive presence.
  • Familiarity with Customer Success and CRM platforms.
  • Willingness to travel within the U.S. and Canada.

Nice to Have

  • Experience in internal or external audit, risk assurance, or IT compliance.
  • Background in GRC software platforms and management consulting.

Our Company Values & Perks

Embody customer obsession, teamwork, resilience, personal improvement, and innovation. Perks include remote/hybrid work options, comprehensive benefits, 401K/pension match, flexible vacation, and employee resource groups.

Key skills/competency

  • Customer Success
  • Audit
  • Risk Management
  • Compliance
  • GRC
  • Team Leadership
  • Enterprise Relationship
  • Data-driven
  • Strategic Planning
  • Coaching
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How to Get Hired at AuditBoard

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant SaaS and GRC successes.
  • Research AuditBoard: Understand their tech and customer impact.
  • Prepare for interviews: Focus on strategy and leadership skills.
  • Showcase industry expertise: Emphasize audit, risk, and compliance.

📝 Interview Preparation Advice

Technical Preparation

Review CRM and customer success platforms.
Study GRC software functionalities.
Analyze data-driven KPI metrics.
Practice platform and integration demos.

Behavioral Questions

Describe a time mentoring a struggling team member.
Explain handling conflicting priorities under pressure.
Detail how you managed change in a fast pace.
Discuss your approach to cross-functional collaboration.

Frequently Asked Questions