Working Student - Customer Care
Audible
Job Overview
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Job Description
About Audible
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
About This Role
As a Working Student - Customer Care on the Customer Care Operations team, you’ll be working closely together with our Frontline Operations Team, Back Office Team and our Vendor Partners around the world. You will be part of a highly motivated team in which having fun is just as important as helping our Partners in their daily tasks.
What You'll Do
- Respond to customer support letters and general inquiries
- Organize customer paperwork and correspondence
- Collaborate with internal stakeholders to resolve customer issues
- Assist in implementing and improving customer care processes
- Support the tasks of our Vendor Managers, including data analysis and reporting
What We're Looking For
- Full time enrollment in a German state-accredited (staatlich anerkannt) Bachelor or Master program, in the Berlin/Brandenburg area, and have at least 1 year of studies left - expected graduation no earlier than 2028
- Business fluency in English and German, written and spoken.
Preferred Qualifications
- Attention to detail, organizational skills and ability to work independently
- Exposure to Customer Support, Client Service Representative, Back Office Coordination
- Experience using Microsoft Office, particularly Excel
Our Offer
- Student position for 20h per week
- Compensation of €15.64 per hour
- 12 months contract
- Up to 4 free catered lunches per week
- Commuting benefits
- Exciting opportunity to participate in the growth of a global digital audiobook provider
- International work environment
- Flexible working hours
Key skills/competency
- Customer Support
- Client Service
- Customer Correspondence
- Data Analysis
- Reporting
- Process Improvement
- Stakeholder Collaboration
- Organizational Skills
- Attention to Detail
- Microsoft Excel
How to Get Hired at Audible
- Research Audible's culture: Study their mission, People Principles, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for customer care: Highlight experience in customer support, administration, and data handling, emphasizing detail and organization.
- Showcase language proficiency: Emphasize your business fluency in both English and German, crucial for this Working Student - Customer Care role.
- Prepare for behavioral questions: Be ready to discuss how you handle customer issues, collaborate with teams, and manage multiple tasks effectively.
- Demonstrate analytical skills: Prepare examples of using Microsoft Excel for data analysis and reporting, as preferred in the job description.
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