AI and Automation Specialist

AI and Automation Specialist at Auckland Airport

Auckland Airport (AKL) is searching for a top-tier communicator, bot commander, and AI wrangler to join their Digital Team. If you can speak fluent automation, keep the machines working for us (not against us), and make complex tech sound easy, this role is for you. Auckland Airport is looking for a strong communicator to leverage its AI strategy with a strong focus on Cyber Security. This newly designed AI and Automation Specialist role will play a pivotal part in advancing the organisation’s digital transformation agenda by identifying, designing, and implementing automation and artificial intelligence (AI) solutions. This position focuses on maximising the opportunities presented by emerging AI tools and services to deliver measurable business value.

You’ll be Auckland Airport's resident wizard of automation, turning clunky manual processes into smooth, elegant, self-running workflows. You may come from a Cyber Security or Process Improvement background and have the ability to communicate at all levels of the organisation to drive Auckland Airport’s approach to safely and confidently use AI and automation processes.

Your Key Responsibilities Are

• Team up with business units, translate their human requests into AI-friendly instructions, and turn them into technical solutions.
• Monitor your AI creations to ensure they behave as expected.
• Assist in the development, testing, and implementation of automation workflows.
• Identify, assess, and prioritise business processes suitable for automation and AI-driven solutions.
• Identify gaps and weaknesses in organisational security posture using AI and automation.
• Provide technical expertise and knowledge sharing to stakeholders across the organisation.
• Coach and enable teams to safely and confidentially use AI in their daily work.
• Effectively deliver practical, and in some cases hands-on, learning across a wide range of users with varying degrees of digital awareness and capability.
• Stay up to date with emerging AI Technology and take accountability for robust governance and oversight of all AI related solutions ensuring safety and security.
• Deliver measurable value for the business through regular reporting and analysis.

What You’ll Bring To The Role

At Auckland Airport, they are a busy hive of activity, and a lot of what they look for is how you would align with their AKL values: All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act.

To ensure your success as an AI and Automation Specialist, you will need:

• Minimum of 3-5 years’ experience within an IT applications or support role.
• Good understanding of security, compliance, and ethical considerations in AI.
• Strong knowledge of AI solutions (Copilot, GPT and other automation) and MS technologies (Office365, SharePoint etc.).
• Ability to clearly articulate the benefits and value of AI and automation.
• Ability to lead problem solving discussions with business leaders and users and develop recommendations for approval.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Technical expertise and solution design skills.
• Understanding of responsible AI, data privacy, and security considerations.
• Strong level of report and documentation writing.

About Us

From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. They stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back them along the way. They have ambitions to be a global hub and a comprehensive development programme to deliver this vision.

With so many moving parts to keep the airport precinct running, it’s their collaboration and passion that keeps everything together. This is what their culture and heritage have been built on. When you work with them, you’ll share their ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of their communities and economy. E mahi ana mātou mō Aotearoa. We are working for New Zealand. Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together they’re its custodians, knowing that the work they do has the power to create positive change for their customers, the community, the environment and for the prosperity of Aotearoa. They’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. They’re a diverse and inclusive workplace and welcome people from all walks of life. Whiria te tangata. Their values weave us together. They’re what they stand for, who they are and how they act.

Key skills/competency

• Artificial Intelligence (AI)
• Process Automation
• Cyber Security
• Microsoft 365
• SharePoint
• Solution Design
• Stakeholder Communication
• Data Privacy
• Governance
• Technical Training