Bilingual Legal Intake Specialist

About Attorney Assistant

At Attorney Assistant, we’re a fast-growing provider of virtual staffing solutions, supporting law firms, executives, and businesses across the United States. We also operate Turn Key Ops, our sister company under the same leadership, which focuses on delivering high-quality virtual support across a broader range of industries.

Overview

We are seeking a detail-oriented and compassionate Bilingual Legal Intake Specialist to be the first point of contact for potential clients. The ideal candidate will communicate effectively in English and Spanish, gather essential case details, and ensure a smooth handoff to the legal team.

Key Responsibilities

• Answer inbound calls, emails, and online inquiries from potential clients.
• Conduct detailed intake interviews to collect relevant case information.
• Accurately enter client data into the CRM or case management system.
• Evaluate the case based on firm criteria and schedule consultations with attorneys.
• Maintain confidentiality and compliance with firm policies and legal standards.
• Provide excellent customer service and follow up with leads as needed.
• Translate or interpret communications and documents when necessary.

Qualifications

• Bilingual fluency in English and Spanish.
• Previous experience in legal intake, customer service, sales, or call center (law firm experience preferred but not required).
• Strong verbal and written communication skills.
• Proficient in Microsoft Office, Google Workspace, and CRM/case management software.
• Excellent listening, empathy, and data-entry accuracy.
• Ability to handle sensitive information with professionalism and discretion.
• Organized, detail-oriented, and capable of managing multiple leads.

Preferred Experience

• Familiarity with personal injury, immigration, or family law.
• Experience working in a remote or virtual environment.
• Knowledge of legal terminology and client service best practices.

Compensation and Benefits

• Starts at $5 per hour, with a possibility of a pay increase from a performance evaluation.
• PTO, Referral Incentives, and bonuses.

Key skills/competency

• Bilingual Legal Intake Specialist
• Legal Intake
• Spanish
• English
• Customer Service
• CRM Software
• Data Entry
• Client Communication
• Confidentiality
• Legal Terminology