Implementation Project Manager

About The Role

The Implementation Project Manager (IPM) leads Attentive’s most complex enterprise customer implementations project that often involve multiple business units, global rollouts, data integrations, and cross-functional coordination across Product, Engineering, and Services. This role blends project management discipline, technical fluency, and executive stakeholder management. You will own the structure and cadence of the implementation: defining milestones, managing dependencies, surfacing risks early, and ensuring every internal and customer team remains aligned to the delivery plan. Your goal: to deliver on-time, high-quality launches & migrations that set customers up for long-term success on Attentive’s platform.

What You’ll Accomplish

Project Leadership

• Lead enterprise-scale, multi-product implementation projects across SMS, Email, Push, and AI - often spanning multiple geographies and customer brands.
• Create and own detailed project plans, timelines, and governance structures that bring order and predictability to complex customer launches.
• Drive accountability across Attentive and customer stakeholders, ensuring scope, timelines, and deliverables are clearly defined and met.
• Manage cross-functional execution across Implementation, Solutions Architecture, Product, Engineering, and Customer Success.
• Anticipate risks, escalate effectively, and develop mitigation plans that keep projects moving forward without compromising quality.

Customer & Stakeholder Management

• Serve as the single point of project accountability for enterprise customer implementations - representing Attentive’s delivery commitments to senior customer stakeholders.
• Build trusted relationships with customer project managers, technical leads, and executives.
• Lead joint steering committees, status updates, and executive reviews to maintain transparency and confidence throughout the implementation.
• Align internal leaders across Revenue, Product, and Services to ensure decisions are made quickly and in the best interest of customer success.

Technical & Operational Coordination

• Partner with Solutions Architects to ensure technical requirements, data integrations, and platform configurations are correctly scoped and implemented.
• Coordinate dependencies across internal product surfaces (e.g., data pipelines, APIs, message delivery systems) and external customer or partner platforms.
• Track project metrics - including implementation velocity, defect rates, launch readiness, and customer satisfaction to measure and improve delivery performance.
• Capture learnings from each project and contribute to the evolution of Attentive’s implementation playbooks and methodologies.

Your Expertise

• 6+ years of experience managing large-scale implementation or technical delivery projects for enterprise SaaS or martech customers.
• Proven success leading multi-workstream projects across technical, operational, and business domains.
• Strong technical fluency in areas such as data integrations, APIs, and platform configuration - able to translate complex requirements into actionable plans.
• Exceptional communication and executive presence - capable of engaging senior customers and internal stakeholders with clarity and confidence.
• Expertise in building governance models, risk frameworks, and communication cadences for enterprise projects.
• Experience with project management tools (e.g., Asana, Rocketlane, Jira, Smartsheet) and CRM systems (e.g., Salesforce).
• PMP, PMP, or comparable certification is a plus.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US Based Applicants

The US base salary range for this full-time position is $107,000 - $134,000 annually + equity + benefits. Our salary ranges are determined by role, level and location. This role is salaried non-exempt and eligible for overtime compensation.

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Attentive Company Values

• Default to Action - Move swiftly and with purpose
• Be One Unstoppable Team - Rally as each other’s champions
• Champion the Customer - Our success is defined by our customers' success
• Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Key skills/competency

• Project Management
• Technical Fluency
• Stakeholder Management
• SaaS Implementations
• Enterprise Customers
• Data Integrations
• API Knowledge
• Risk Management
• Communication Skills
• Cross-functional Leadership