Service Desk Agent @ Atos
placeHybrid
attach_money €30,000
businessHybrid
scheduleFull Time
Posted 15 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @atos.net
Recommended after applying
Job Details
Description
Are you passionate about IT support and eager to grow in a dynamic and collaborative environment? Atos is looking for a Service Desk Agent to join our team to provide high-quality technical assistance to users.
Key Responsibilities
- Provide technical support via phone, remote tools, and on-site assistance.
- Monitor ICT systems, proprietary platforms, and workflows.
- Troubleshoot and escalate hardware/software incidents.
- Handle service requests related to hardware and software.
- Perform basic system administration tasks.
- Offer technical advice and respond to user queries.
Requirements
Education: Vocational Training in IT (FP II or equivalent).
Language: Spanish C1/C2 and English level B2/C1.
Experience: 1–3 years in Service Desk Level I–II roles.
Skills: Experience in managing knowledge documentation, technical understanding of IT services, proactivity, problem-solving, customer service orientation, and teamwork.
What We Offer
- Opportunity to work in a stable and growing IT environment.
- Supportive and collaborative team culture.
- Continuous learning and professional development.
- Exposure to a variety of technologies and platforms.
- A role where your contribution truly makes a difference.
Location & Hours
Location: Getafe – Paseo de John Lennon s/n. Working hours: Rotating shifts from Monday to Friday, between 7:00 and 18:00. Work mode: On-site.
Key Skills/Competency
- IT Support
- Technical Assistance
- Troubleshooting
- Service Desk
- Customer Service
- Hardware
- Software
- System Administration
- Proactivity
- Teamwork
How to Get Hired at Atos
🎯 Tips for Getting Hired
- Customize your resume: Highlight IT support and troubleshooting experience.
- Showcase language skills: Emphasize Spanish and English proficiency.
- Prepare for technical queries: Review IT systems and support practices.
- Research Atos: Understand company culture and work mode.
📝 Interview Preparation Advice
Technical Preparation
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Review IT support fundamentals.
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Study system administration basics.
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Practice troubleshooting common issues.
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Familiarize with ICT system monitoring.
Behavioral Questions
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Describe a challenging support scenario.
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Explain teamwork in high-pressure situations.
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Discuss handling multiple tasks simultaneously.
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Share an experience resolving a technical conflict.
Frequently Asked Questions
What qualifications does Atos seek for the Service Desk Agent role?
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How important are language skills at Atos for a Service Desk Agent?
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What does a typical day look like for a Service Desk Agent at Atos?
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How does Atos support professional growth for a Service Desk Agent?
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