Service Desk Agent
@ Atos

Hybrid
€30,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @atos.net
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Job Details

Description

Are you passionate about IT support and eager to grow in a dynamic and collaborative environment? Atos is looking for a Service Desk Agent to join our team to provide high-quality technical assistance to users.

Key Responsibilities

  • Provide technical support via phone, remote tools, and on-site assistance.
  • Monitor ICT systems, proprietary platforms, and workflows.
  • Troubleshoot and escalate hardware/software incidents.
  • Handle service requests related to hardware and software.
  • Perform basic system administration tasks.
  • Offer technical advice and respond to user queries.

Requirements

Education: Vocational Training in IT (FP II or equivalent).

Language: Spanish C1/C2 and English level B2/C1.

Experience: 1–3 years in Service Desk Level I–II roles.

Skills: Experience in managing knowledge documentation, technical understanding of IT services, proactivity, problem-solving, customer service orientation, and teamwork.

What We Offer

  • Opportunity to work in a stable and growing IT environment.
  • Supportive and collaborative team culture.
  • Continuous learning and professional development.
  • Exposure to a variety of technologies and platforms.
  • A role where your contribution truly makes a difference.

Location & Hours

Location: Getafe – Paseo de John Lennon s/n. Working hours: Rotating shifts from Monday to Friday, between 7:00 and 18:00. Work mode: On-site.

Key Skills/Competency

  • IT Support
  • Technical Assistance
  • Troubleshooting
  • Service Desk
  • Customer Service
  • Hardware
  • Software
  • System Administration
  • Proactivity
  • Teamwork
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How to Get Hired at Atos

🎯 Tips for Getting Hired

  • Customize your resume: Highlight IT support and troubleshooting experience.
  • Showcase language skills: Emphasize Spanish and English proficiency.
  • Prepare for technical queries: Review IT systems and support practices.
  • Research Atos: Understand company culture and work mode.

📝 Interview Preparation Advice

Technical Preparation

Review IT support fundamentals.
Study system administration basics.
Practice troubleshooting common issues.
Familiarize with ICT system monitoring.

Behavioral Questions

Describe a challenging support scenario.
Explain teamwork in high-pressure situations.
Discuss handling multiple tasks simultaneously.
Share an experience resolving a technical conflict.

Frequently Asked Questions