Customer Support Agent German English
Atos
Job Overview
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Job Description
About Atos Group
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
We are looking for a customer support agent with German & English to join our team. Are you interested? Keep reading!
Responsibilities
- Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
- Identify, evaluate and prioritize customer issues and complaints.
- Analyze customer problems and develop effective resolution plans.
- Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in training programs to support new technologies, procedures and customer service enhancements.
- Collaborate with departmental staff to promote and maintain strong customer service values.
- Escalate unresolved issues to support leads or designated service groups.
Requirements
- Languages: Proficiency in German & English (mandatory).
- Skills: Basic PC skills, excellent communication abilities.
- Availability: Willingness to work in shifts (7x24, 40 hours per week).
- Experience: No specific experience required; initial training will be provided.
- Attributes: Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
Key skills/competency
- Customer Support Agent
- German Language
- English Language
- Technical Support
- Problem-Solving
- Customer Service
- Communication Skills
- Helpdesk Operations
- Shift Work
- Customer Relations
How to Get Hired at Atos
- Tailor your resume: Highlight your German and English fluency and customer service skills for the Customer Support Agent role.
- Showcase communication: Emphasize your ability to interact professionally via phone, email, and web.
- Demonstrate service orientation: Provide examples of your proactive cooperation and customer-focused approach.
- Express shift availability: Clearly state your willingness to work in a 7x24 shift environment.
- Prepare for interviews: Be ready to discuss problem-solving scenarios and your approach to customer support.
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