Cloud Support Technician
@ Atmosera

Hybrid
$55,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @atmosera.com
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Job Details

About Atmosera

Atmosera empowers businesses to redefine possibilities with modern technology and human expertise. As a Microsoft Partner with specializations in Applications, Data & AI, DevOps, Security, and Azure, Atmosera delivers integrated solutions that drive innovation, enhance security, and optimize operations.

Role Overview

The Cloud Support Technician is vital within our Service Operations team, providing technical support, troubleshooting, and exceptional customer service for our clients' cloud environments in Azure.

What You'll Do

  • Technical Support: Monitor, analyze, and resolve Azure incident reports and telemetry alerts.
  • System Administration: Install, configure, and maintain customer systems in Azure.
  • Troubleshooting: Resolve issues related to virtual servers and networks, escalating as needed.
  • Process Review: Document and optimize systems and procedures regularly.
  • Customer Communication: Explain technical concepts in clear, business-friendly language and provide regular updates.

The Skills You'll Need

  • Basic understanding of Windows and Linux operating systems.
  • Familiarity with virtual servers and networking concepts.
  • A desire to learn and master Azure cloud technologies.
  • Effective problem solving and analytical skills.
  • Strong communication and customer service orientation.

Qualifications & Compensation

Previous experience in help desk/service desk support or systems administration is required. Experience in managed services, hosted service environments, or Network Operations Centers is a plus. Salary ranges between $50,000 and $60,000 per year. Additional performance bonuses and certification cash bonuses are provided.

Benefits

  • Competitive salary and performance based compensation.
  • Generous 401(k) with company match.
  • Employer-paid Health, Vision, and Dental Insurance.
  • Company-paid Life, AD&D, Short and Long-Term Disability Insurance.
  • Generous Paid Time Off, 11 Paid Holidays, and Community Service Leave.

Work Environment

This full-time position is based in the United States and offers flexible work arrangements, including work-from-home or from one of our many US offices.

Key skills/competency

Azure, Cloud, Technical Support, Troubleshooting, Customer Service, Networking, Windows, Linux, Documentation, Communication

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How to Get Hired at Atmosera

🎯 Tips for Getting Hired

  • Customize your resume: Highlight cloud and troubleshooting skills.
  • Research Atmosera: Understand their expertise in Azure and innovation.
  • Prepare relevant examples: Demonstrate experience in support roles.
  • Practice clear communication: Emphasize customer service ability.

📝 Interview Preparation Advice

Technical Preparation

Review Azure cloud fundamentals.
Practice troubleshooting virtual networks.
Test server configuration exercises.
Familiarize with common telemetry systems.

Behavioral Questions

Describe past customer support challenges.
Explain your teamwork in crisis situations.
Share how you manage rapid changes.
Discuss handling repetitive technical issues.

Frequently Asked Questions