Strategic Account Manager, EMEA North

Overview

Working at Atlassian means Atlassians can choose where they work – whether in an office, from home, or a combination of the two. This provides more control for supporting family, personal goals, and other priorities. Atlassian can hire people in any country where they have a legal entity.

Responsibilities

• Manage and grow relationships with Atlassian’s largest, most strategic customers in the EMEA North region.
• Drive retention, expansion, and revenue growth across our product suite.
• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and white space analysis.
• Accelerate revenue growth and manage high-value renewals/expansions.
• Own end-to-end sales cycles and identify, lead and close cross-sell/up-sell opportunities.
• Build senior/executive relationships (virtual and in-person).
• Analyze accounts for growth and risk, and proactively address issues.
• Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners.
• Identify risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfaction.
• Forecast accountability and report on your book of business.

Qualifications

• 7+ years in account management, sales, or related fields.
• Strong relationship-building skills across diverse cultures.
• Consistent record of exceeding performance targets.
• Experience with high-value, enterprise customer engagements.
• Skilled in managing complex, end-to-end sales cycles.
• Proven success selling Enterprise SaaS globally.
• Experience with Channel Partners & GSIs for account growth.
• Deep understanding of the SaaS customer journey and risk management.
• Proficient with Slack, Salesforce, Gong and Tableau.
• Strong data analysis skills for identifying risks, opportunities, and forecasting growth.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Key skills/competency

• Strategic Account Management
• Enterprise Sales
• Revenue Growth
• Customer Retention
• SaaS Sales
• Relationship Building
• Salesforce CRM
• Gong Analytics
• Tableau Reporting
• Account Forecasting