Solutions Architect, DX

Overview: Working at Atlassian

Atlassians value flexibility, choosing to work from an office, home, or a combination. This approach supports personal goals and family, allowing us to hire talent in any country where we have a legal entity.

About the DX Solutions Engineering Team

The DX Solutions Engineering Team at Atlassian is actively seeking a highly skilled and passionate Solutions Architect, DX. In this pivotal role, you will be a key driver in the successful adoption and long-term growth of the DX product (getdx.com). You will serve as the technical authority for our enterprise customers post-sale, dedicated to resolving their most complex implementation challenges and ensuring they derive maximum value from our solutions.

This position requires you to be based in the UK.

Key Responsibilities for a Solutions Architect, DX

• Lead Technical Implementation: Partner closely with Customer Success Managers to drive and lead all technical aspects of the post-sales lifecycle. This includes onboarding, complex integrations, and system architecture, ensuring a seamless transition from evaluation to production.
• Architecture and Strategy: Lead technical deep-dive sessions to thoroughly understand a customer’s long-term engineering goals, effectively mapping the DX platform into their existing workflows and organizational structures.
• Custom Solution Engineering: Design and build tailored technical solutions. This often involves creating integrations or workflows that may not yet exist, connecting the DX APIs with complex client environments to satisfy unique business requirements.
• Consultative Implementation: Ask thoughtful, detailed questions to navigate the nuances of a customer’s engineering processes, branching strategies, and deployment pipelines, ensuring the DX platform is configured for optimal performance.
• Trusted Advisory: Act as the technical "North Star" for Enterprise clients, providing strategic guidance on best practices for developer experience (DX) analytics, deployment methodologies, and cultural transformation.
• Feedback Loop: Capture and synthesize technical feedback and friction points from active customers. Collaborate closely with the Product and Engineering teams, directly informing the product roadmap and feature enhancements.

Qualifications

Technical Skills

• Exposure to programming (Ruby/Rails or Python) with a solid understanding of APIs and RESTful services.
• Experience with version control systems like Git and the GitHub CLI.
• Familiarity with SQL (Postgres preferred) and the ability to leverage data for analytical solutioning.
• Knowledge of CI/CD pipelines, deployment workflows, and branching strategies.

Consultative Skills

• Excellent communication and presentation skills, with extensive experience leading high-stakes technical workshops and executive-level discussions.
• Ability to translate complex technical architecture into clear business outcomes and value.
• Strong organizational skills to manage the technical delivery and resource requirements across multiple Enterprise implementations simultaneously.

Benefits & Perks at Atlassian

Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. We are committed to diversity and inclusion, never discriminating based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Key skills/competency

• Solutions Architecture
• Developer Experience (DX)
• API Integration
• Technical Consulting
• Customer Success
• CI/CD
• Git
• SQL
• Python/Ruby
• Enterprise Solutions