Senior Support Engineer, Cloud Migrations

Overview

Working at Atlassian means flexibility. Atlassians can choose where they work – whether in an office, from home, or a combination of the two. This empowers individuals to better support their family, personal goals, and other priorities. We have the capability to hire people in any country where Atlassian maintains a legal entity.

Responsibilities of a Senior Support Engineer, Cloud Migrations

• Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-premise environments to the Cloud.
• Engage in calls with customers to provide regular updates on their migration progress.
• Collaborate with support teams across various regions and/or cross-functional departments within Atlassian, such as CSM, EA's, and Developers, to ensure the best outcomes for customer migration projects.
• Contribute actively to the creation and thorough review of knowledge articles.
• Participate in release readiness activities to ensure smooth product updates and deployments.

Qualifications

• 8+ years of experience in support, software services, and/or system administration, serving a large end-user community.
• 2+ years of experience working with enterprise customers in a high-touch support model.
• Strong database skills, including the expertise to write and update SQL queries with ease.
• Proficiency in writing scripts using languages such as Python, bash/shell.
• Experience with identity and access management technologies including SSO, SAML, LDAP, Active Directory, and SSL.
• Familiarity and experience with Splunk for logging and monitoring.
• Working knowledge of APIs and REST calls.
• Experience working with different operating systems, such as Linux, Unix, and Windows.
• Solid understanding of network fundamentals.
• Experience supporting Java applications, especially understanding JVM components.
• Proven ability to effectively handle complex problems, quickly learn new technologies, and a strong enthusiasm to evolve as a technical expert.
• Experience working in an Enterprise environment or directly with Enterprise customers.
• Exhibit a team-oriented mindset and the ability to collaborate effectively with diverse individuals and roles.
• Prior experience in server-to-cloud migrations is considered an added advantage.

Key skills/competency

• Cloud Migrations
• Customer Support
• Technical Troubleshooting
• SQL Queries
• Python Scripting
• Bash/Shell Scripting
• SSO/SAML/LDAP/Active Directory
• Splunk
• APIs/REST
• Linux/Unix/Windows Administration