Senior Solutions Engineer, Enterprise

Overview of the Senior Solutions Engineer, Enterprise Role at Atlassian

Atlassians enjoy the flexibility to choose their work location – whether in an office, from home, or a blend of both. This approach grants Atlassians greater control in managing their family, personal objectives, and other priorities. We are equipped to hire individuals in any country where Atlassian maintains a legal entity.

Atlassian is actively seeking a Pre-Sales Solutions Engineer for our enterprise business. This role is ideal for individuals passionate about serving as a product expert throughout the sales cycle, adept at solving our enterprise customers' most challenging business problems with our products and solutions, and instrumental in securing enterprise deals. If this resonates with you, please continue reading!

Your Future Team at Atlassian

With a global customer base exceeding 250,000, Atlassian empowers organizations like NASA, IBM, Hubspot, Samsung, and Coca-Cola to advance humanity through the unparalleled power of software that unlocks the full potential of every team.

Our team employs a value-selling approach, guiding customers to understand how our diverse products integrate to form comprehensive enterprise solutions that profoundly transform their business outcomes. What sets us apart is our commitment to the value of 'play as a team' in all our endeavors. We champion mutual support, celebrate collective successes, and foster shared knowledge. At Atlassian, our employees work with us, not for us.

Our team benefits from significant earnings potential given the vast enterprise white space opportunity ahead, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.

Key Responsibilities for a Senior Solutions Engineer, Enterprise

• Partner with account teams and channel partners managing Fortune 500 customer accounts, diligently tracking customer profiles, business complexities, roadmaps, and solution success to optimize customer engagement within your territory.
• Participate in comprehensive customer discovery sessions to understand current states, identify desired business problem solutions, and map these needs to relevant Atlassian products, platforms, and solutions.
• Proactively identify and probe for additional opportunities for cross-product and solution expansion.
• Investigate, discover, and thoroughly assess client pain points to propose targeted solutions.
• Act as a product expert for Atlassian software throughout the pre-sales process, effectively articulating and demonstrating the software's value and its transformative impact on working methods.
• Possess a broad understanding of the full Atlassian product and solution offerings, crafting a compelling narrative of how they collaboratively unlock team potential.
• Lead engaging value-based demonstrations, both standard and customized, adapting to the diverse needs of various stakeholders, from deep individual product demos to presenting the overarching portfolio vision.
• Understand, lead, and guide the customer's technical requirements during the sales process to secure their buy-in on Atlassian as the optimal decision.
• Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities, needs, bi-directional feedback, and collaborative improvements for the selling cycle.
• Understand, track, and document product feedback and competitive intelligence gathered from customers, advocating for internal development by sharing insights with product management.
• Continuously learn, develop, and refine your pre-sales and product, solution, and platform offering knowledge as well as sales processes as Atlassian products evolve.

Qualifications and Background

We are seeking a dynamic, proactive team member with a go-getter attitude who will both learn from and contribute to our passionate and expanding organization.

• 5+ years of experience interacting with enterprise customers in a pre-sales capacity, demonstrating excellent communication, strong presentation skills for multi-level audiences, and unmatched agility to achieve job objectives.
• You are a creative problem solver capable of interpreting complex business problems, simplifying them into actionable solutions, and collaborating effectively with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.
• You are equally comfortable navigating both business and technical contexts, interacting with executives or engaging in in-depth technical discussions with specialized audiences.
• You possess a strong desire for continuous learning and personal growth, embracing challenges, open to giving and receiving feedback, resilient to setbacks, driven to succeed, and passionate about ensuring both customer and Atlassian success.
• This role is not for those seeking to be a 'cog in the system.' You embody a customer-centric mindset, with a proven track record in building executive relationships with customers and galvanizing internal teams to collaborate across the company to meet customer needs.

Compensation, Benefits & Perks

At Atlassian, we are committed to designing equitable, transparent, and competitive compensation programs. To achieve this, our baseline salary range is intentionally higher than typical market rates, as we anticipate hiring most candidates near this baseline. Base pay within this range is ultimately determined by a candidate's skills, expertise, and experience. In the United States, we operate with three distinct geographic pay zones. For the Senior Solutions Engineer, Enterprise role, our current base pay ranges for new hires in each zone are:

• Zone A: USD 168,300 - USD 219,725
• Zone B: USD 151,200 - USD 197,400
• Zone C: USD 139,500 - USD 182,125

This role may also qualify for additional benefits, bonuses, commissions, and equity. For more detailed information on which locations are included in each geographic pay zone, please visit go.atlassian.com/payzones. We recommend confirming the specific zone for your location with your recruiter.

Atlassian provides a comprehensive array of perks and benefits designed to support you, your family, and encourage community engagement. Our offerings encompass health and wellbeing resources, paid volunteer days, and much more. To discover the full scope of our benefits, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, our collective motivation stems from a singular goal: to unleash the potential of every team. Our software products empower teams worldwide, and our solutions are meticulously designed for diverse work styles. Through our collaborative tools, what might seem impossible individually becomes achievable together.

We firmly believe that the unique contributions of every Atlassian are the cornerstone of our success. To ensure that our products and culture consistently reflect everyone's perspectives and experiences, we maintain a strict policy against discrimination based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept strictly confidential in accordance with EEO guidelines.

To provide you with the best possible experience, we are happy to support accommodations or adjustments at any stage of the recruitment process. Please inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, please visit go.atlassian.com/crh.

Key skills/competency

• Pre-sales Engineering
• Enterprise Sales
• Solution Design
• Technical Presentations
• Customer Discovery
• Value Selling
• Account Management
• Product Expertise
• Relationship Building
• Strategic Consulting