Senior Solution Engineer, ITSM/ESM

Overview: Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. This flexibility empowers Atlassians to better support their families, personal goals, and other priorities. Atlassian has the capability to hire individuals in any country where it maintains a legal entity.

Responsibilities of a Senior Solution Engineer, ITSM/ESM

Atlassian is actively seeking a Senior Solution Engineer, ITSM/ESM to contribute to its expanding business and team. Solution Engineers at Atlassian are adept at tackling complex customer challenges and securing significant enterprise deals. In this role, you will collaborate directly with enterprise sales teams and channel partners to understand the unique requirements of Atlassian’s customers. Your responsibilities will include strategizing to navigate winning sales cycles, delivering compelling value-based demonstrations, supporting enterprise Proof of Concepts, and ultimately contributing to business closure. This is an ideal opportunity for customer-obsessed, top-performing enterprise Solutions Engineers.

In This Role, You Will:

• Work closely with cross-functional teams to enhance the customer journey.
• Investigate, discover, and assess client pain points, mapping business and technical requirements to Atlassian capabilities.
• Partner with sales management to align overall account plans and achieve customer outcomes.
• Deliver deeply compelling presentations, demonstrations, and proof of concepts to customers and prospects.
• Collaborate with product management to advance Atlassian’s product line and provide crucial customer feedback.

Qualifications

• You possess at least 5 years of experience interacting with enterprise customers in a pre-sales capacity.
• You have a proven track record of delivering successful customer outcomes and building trusted relationships with various stakeholders.
• You demonstrate deep knowledge and understanding of the ITSM/ESM domain, with extensive experience in the EMEA market.
• You are equally comfortable navigating both business and technical contexts.
• You are a keen learner, open to giving and receiving feedback, resilient to failure, driven to win, and passionate about client success.
• French & Spanish speaking skills are essential.
• Portuguese language skills are a nice to have, but not required.

Benefits & Perks

Atlassian provides a comprehensive range of perks and benefits designed to support employees, their families, and engagement with local communities. Offerings include health and wellbeing resources, paid volunteer days, and much more. For further details, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, the common goal is to unleash the potential of every team. Its software products empower teams globally, with solutions tailored for all types of work. Collaborative tools enable what might be impossible alone to become possible together.

Atlassian believes in the unique contributions of all Atlassians as the foundation of its success. To ensure products and culture reflect diverse perspectives, discrimination based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status is strictly prohibited. All information remains confidential per EEO guidelines.

To ensure the best experience, accommodations or adjustments can be provided at any recruitment stage. Inform the Recruitment team during your conversation. Learn more about culture and hiring process at go.atlassian.com/crh.

Key skills/competency

• ITSM
• ESM
• Solutions Engineering
• Pre-sales
• Enterprise Sales
• Customer Relationship Management
• Product Demonstrations
• Proof of Concepts
• EMEA Market
• French Language