Senior Principal Customer Success Strategic Acc...
@ Atlassian

Hybrid
$150,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @atlassian.com
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Job Details

Overview

Atlassian offers flexible work options allowing employees to work from an office, home, or a combination. This position is for a Senior Principal Customer Success Strategic Accounts France role, where building trusted relationships and driving transformation through Atlassian's products is vital.

Responsibilities

The candidate will:

  • Build and maintain trusted executive relationships.
  • Accelerate product adoption and deliver measurable business outcomes.
  • Develop and execute Customer Success Plans aligned with business goals.
  • Lead complex program implementations and transformation initiatives.
  • Advise on leveraging AI and emerging technologies.
  • Mitigate risks and escalate issues proactively.
  • Act as the voice of the customer internally.
  • Collaborate cross-functionally to enhance customer experience.

Qualifications

The ideal candidate will have:

  • 10+ years in Customer Success, account management, consulting, or enterprise transformation.
  • Executive presence with experience engaging C-suite at Fortune 500/global enterprises.
  • Proven record of leading transformation initiatives and delivering measurable outcomes.
  • Experience with AI, digital transformation, and Atlassian solutions (Jira, Confluence).
  • Familiarity with Customer Success Planning frameworks and tools (Gainsight, Salesforce, Tableau).
  • Bi-lingual in French and English.
  • Preferred experience with Atlassian-powered solutions and ITSM certification.

Benefits & Perks

Atlassian provides a range of benefits, including health and wellbeing resources, paid volunteer days, and more. For further details, visit the perks and benefits page.

Key skills/competency

Customer Success, Executive Engagement, Digital Transformation, AI, Strategic Planning, Risk Mitigation, Cross-Functional Collaboration, Program Leadership, Account Management, Transformation.

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How to Get Hired at Atlassian

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it with customer success achievements.
  • Research Atlassian: Understand their products and culture deeply.
  • Prepare for executive interviews: Highlight experience with strategic customers.
  • Showcase transformation success: Emphasize AI and digital projects.

📝 Interview Preparation Advice

Technical Preparation

Review Atlassian product functionalities.
Study AI and digital transformation case studies.
Practice using Success Planning frameworks.
Familiarize with Gainsight and Salesforce tools.

Behavioral Questions

Describe a successful transformation initiative.
How do you build C-suite trust?
Explain managing risk in complex projects.
Detail cross-functional collaboration experiences.

Frequently Asked Questions