Principal Support Engineer Cloud Migrations
@ Atlassian

Hybrid
$150,000
Hybrid
Full Time
Posted 21 days ago

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Job Details

Overview

Atlassian offers flexible work options including office, home, or a hybrid model. As a distributed-first company, Atlassians can work from anywhere where Atlassian has a legal entity. Interviews and onboarding are conducted virtually.

Responsibilities

The Principal Support Engineer Cloud Migrations is a key technical leader on the Cloud Migrations Support team. This role supports Atlassian’s largest enterprise customers during their migration to the cloud. You will work directly with customers and internal stakeholders while mentoring your peers and expanding support capabilities.

  • Engage with enterprise customers on strategic cloud migration.
  • Collaborate with internal product, engineering and support teams.
  • Provide expert troubleshooting, debugging and root cause analysis.
  • Develop and maintain knowledge articles and process guides.
  • Act as a customer champion while simplifying complex issues.

What You’ll Do

You will drive the strategic direction for customer cloud migrations, support detailed technical discussions, and mentor team members on best practices in troubleshooting and process optimization. Your role demands a deep understanding of migration tooling, APIs, and supporting technologies including SQL, networks, and identity services. You will be pivotal in coordinating internal resources to resolve migration blockers and support enterprise scale operations.

Qualifications

Ideal candidates have 10+ years in support, software services, or system administration and 5+ years working with enterprise customers. Key technical skills include strong database (SQL), network and identity technology experience, as well as familiarity with operating systems, scripting, and cloud platforms like AWS or Google Cloud. Experience with Atlassian products is a plus.

Benefits & Perks

Atlassian provides a range of benefits to support your well-being, family, and community engagement. These include health resources, paid volunteer days, and more. Learn additional details at go.atlassian.com/perksandbenefits.

About Atlassian

Atlassian is dedicated to unleashing the potential of every team with collaborative software products. The company embraces diversity and inclusion, ensuring a respectful hiring process with necessary accommodations available.

Key Skills/Competency

  • Cloud Migration
  • Enterprise Support
  • Troubleshooting
  • SQL
  • Networking
  • Identity Management
  • Scripting
  • API Integration
  • Technical Leadership
  • Customer Advocacy
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How to Get Hired at Atlassian

🎯 Tips for Getting Hired

  • Customize your resume: Highlight enterprise support and cloud migration skills.
  • Research Atlassian: Understand their distributed-first culture and products.
  • Emphasize technical depth: Detail SQL, networking, and scripting expertise.
  • Prepare examples: Showcase troubleshooting and leadership experiences.

📝 Interview Preparation Advice

Technical Preparation

Review SQL and database query techniques.
Practice networking and identity technology concepts.
Brush up on API integrations and cloud platforms.
Familiarize with troubleshooting and log analysis tools.

Behavioral Questions

Describe a challenging technical support scenario.
Explain your mentorship approach in crisis situations.
Discuss a time you simplified complex issues.
Illustrate collaboration with cross-functional teams.

Frequently Asked Questions