Customer Advocate @ Atlassian
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Job Details
Overview
Working at Atlassian means choosing where you work – in an office, from home, or a mix. Atlassian supports flexible work arrangements with virtual interviews and onboarding. This distributed-first company hires in any country with a legal entity.
Responsibilities
The Customer Advocate is a blend of brand ambassador and problem solver, passionate about providing exceptional customer service. You will assist customers with inquiries about billing, payments, account and subscription management, account access, and product plans and pricing. The team works collaboratively to resolve sales-related issues quickly and efficiently.
- Provide customer service via email, chat, and phone.
- Deliver timely support on billing, troubleshooting, and account management.
- Improve support processes with customer feedback and automation.
- Collaborate with remote teams for seamless customer experiences.
- Embody the value of 'Don’t #@!% the customer.'
Our Team
The team excels in using positive language to explain technical issues in non-technical terms and adapts to hectic schedules while maintaining high-quality service. The role requires task juggling, meticulous attention to detail, and the ability to switch between functions while providing superior product and service information.
It Would Be Great, But Not Required
- Familiarity with Atlassian products
- Salesforce experience
- Previous billing and account management support experience
- Ability to deliver projects from concept to execution
- Talent in inspiring change from customer feedback
Qualifications & Benefits
Atlassian provides perks and benefits including health and wellbeing resources, paid volunteer days, and more. Learn more at go.atlassian.com/perksandbenefits.
Note: A minimum of 1.5 years in the role is required before exploring other opportunities at Atlassian.
Key skills/competency
- Customer Service
- Billing Support
- Account Management
- Troubleshooting
- Problem Solving
- Communication
- Collaboration
- Feedback Implementation
- Remote Work
- Technical Adaptability
How to Get Hired at Atlassian
🎯 Tips for Getting Hired
- Customize your resume: Align skills with Atlassian's customer service needs.
- Research Atlassian: Understand their distributed-first culture and values.
- Emphasize multitasking: Highlight experience in billing and account management.
- Prepare for remote interviews: Practice technical and behavioral questions.