Customer Advocate

@ Atlassian

Overview

Working at Atlassian offers flexibility to work in an office, from home, or a hybrid arrangement. Atlassian hires globally in any country with a legal entity, with virtual interviews and onboarding.

Responsibilities

As a Customer Advocate, you will be a brand ambassador and problem-solving champion. Your role involves providing exceptional customer service and support for billing, payments, account and subscription management, and resolving product-related inquiries through email, chat, or phone.

• Assist customers with billing, troubleshooting, and account management.
• Provide clear and constructive communication on technical issues.
• Collaborate with remote teams for a smooth customer experience.
• Utilize customer feedback to enhance internal processes and automation.
• Develop product knowledge to help customers navigate Atlassian solutions.

Your First Day

Be prepared to demonstrate your ability to provide high-quality service, adapt to changes, and manage multiple tasks meticulously while maintaining a positive attitude.

Additional Qualifications

While not required, familiarity with Atlassian products, Salesforce experience, and previous support experience in billing and account management can be advantageous.

Benefits & Perks

Atlassian offers various perks including health and wellbeing resources, paid volunteer days, and more to support you and your family.

Key skills/competency

• Customer Service
• Billing
• Account Management
• Troubleshooting
• Problem Solving
• Remote Collaboration
• Communication
• Salesforce
• Feedback Implementation
• Product Knowledge