Fraud Operations Specialist
Atlas · United States
- Hybrid
- Full-time
- $81,500 / year
- United States
Job highlights
- Prevent fraud by monitoring transactions and onboarding.
- Verify customer identities and businesses for security.
- Investigate alerts and escalate high-risk activity.
- Support dispute resolution and manage chargebacks.
- Refine fraud playbooks and improve workflows.
About the role
About Atlas
Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability. In just over a year, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume. Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Instacart, and DoorDash.The Role
We’re hiring a Fraud Operations Specialist to strengthen Atlas’s fraud prevention and operational defense foundation. In this role, you’ll be on the front lines of member onboarding, transaction monitoring, and fraud response — ensuring Atlas maintains world-class trust and reliability as we grow. You’ll handle suspicious activity reviews, verify customer identities and businesses, and act quickly to prevent fraud before it impacts our members. The role requires sharp attention to detail, sound judgment, and comfort operating in a high-volume, fast-moving environment. This is a Wednesday–Sunday, noon–8pm PST schedule — ideal for someone who thrives with autonomy and excels at operational execution.What You’ll Do:
- Conduct end-to-end reviews for new member and business onboarding, completing KYC/KYB checks, document verification, and enhanced due diligence.
- Monitor real-time transaction and account activity to identify and respond to potential fraud, abuse, or account takeovers (ATOs).
- Triage and investigate alerts, escalate high-risk activity, and communicate findings efficiently across teams.
- Support member dispute resolution by assembling evidence, coordinating chargebacks, and ensuring consistent documentation and compliance.
- Execute on fraud playbooks and continually refine workflows for accuracy, efficiency, and scalability.
- Partner with product and engineering to flag issues, test improvements, and maximize automation opportunities.
- Maintain a calm, professional demeanor during time-sensitive investigations and high-volume periods.
What We’re Looking For:
- 2–4+ years of experience in fraud operations, risk, or customer operations — ideally in payments, fintech, or financial services.
- Proven ability to manage operational queues, follow structured procedures, and make consistent, high-quality decisions.
- Familiarity with fraud detection tools, KYC/KYB systems, and case management platforms (e.g., Persona, Sardine, LexisNexis).
- Deep attention to detail, strong pattern recognition, and comfort navigating ambiguity.
- Excellent communication skills — clear, precise, and professional.
- Availability to work Wednesday–Sunday, noon–8pm PST.
- A team-first mindset and a passion for protecting both business integrity and member experience.
Nice to have:
- SQL knowledge to create queries and dashboards (Metabase)
- Experience with credit card disputes, regulations (reg Z, reg E) and Visa disputes guidelines
Why Join Us
Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet. Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision. Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members. Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives. Full Medical, Dental, and Vision coverage. 401k Plan. Flexible Time Off. A hybrid or remote environment (depending on proximity to the office) with flexibility when needed.Key skills/competency
- Fraud Prevention
- Risk Management
- Customer Operations
- KYC/KYB
- Transaction Monitoring
- Fintech
- Chargeback Management
- Case Management
- Operational Efficiency
- Communication Skills
Skills & topics
- Fraud Operations Specialist
- Fraud Prevention
- Risk Management
- Customer Operations
- KYC
- KYB
- Transaction Monitoring
- Fintech
- Payments
- Financial Services
- Chargebacks
- Case Management
- Onboarding
- Account Takeover
- Due Diligence
- SQL
- Persona
- Sardine
- LexisNexis
- Metabase
- Reg Z
- Reg E
- Visa Disputes
- Remote
- US-based
- Full Time
- San Francisco
How to get hired
- Tailor your resume: Highlight your 2-4+ years of fraud operations, risk, or customer operations experience in payments or fintech.
- Showcase relevant tools: Emphasize your familiarity with fraud detection tools, KYC/KYB systems, and case management platforms.
- Demonstrate key skills: Emphasize your attention to detail, pattern recognition, and communication abilities.
- Address scheduling needs: Confirm your availability for the Wednesday-Sunday, noon-8pm PST schedule in your application.
- Prepare for interviews: Be ready to discuss your experience with fraud prevention, operational execution, and teamwork.
Technical preparation
Familiarize with fraud detection tools.,Practice KYC/KYB verification procedures.,Understand transaction monitoring systems.,Review case management platforms.
Behavioral questions
Describe a complex fraud case you resolved.,How do you handle high-volume periods?,How do you ensure accuracy under pressure?,Discuss collaborating with engineering teams.
Frequently asked questions
- What is the schedule for the Fraud Operations Specialist role at Atlas?
- The Fraud Operations Specialist role at Atlas operates on a Wednesday–Sunday schedule, from noon to 8pm PST. This specific schedule is designed for individuals who thrive with autonomy and excel in operational execution.
- What are the primary responsibilities of a Fraud Operations Specialist at Atlas?
- As a Fraud Operations Specialist at Atlas, your primary responsibilities include conducting KYC/KYB checks for new members, monitoring transactions for fraud and account takeovers, investigating alerts, supporting dispute resolution, and refining fraud prevention workflows.
- What kind of experience is preferred for the Fraud Operations Specialist position?
- Atlas prefers candidates with 2-4+ years of experience in fraud operations, risk, or customer operations, particularly within the payments, fintech, or financial services industries. Familiarity with fraud detection tools and KYC/KYB systems is also highly valued.
- Is the Fraud Operations Specialist role at Atlas remote or on-site?
- The Fraud Operations Specialist role at Atlas can be located in San Francisco or be remote for US-based candidates. The company offers a hybrid or remote environment depending on proximity to the office, with flexibility when needed.
- What is the salary range for the Fraud Operations Specialist at Atlas?
- The salary range for the Fraud Operations Specialist position at Atlas is between $68,000 and $95,000 annually, plus equity/stock options. This range can vary based on factors like skills, experience, and certifications.
- What are the 'nice to have' qualifications for this role?
- While not strictly required, SQL knowledge for creating queries and dashboards, as well as experience with credit card disputes and relevant regulations (e.g., Reg Z, Reg E) and Visa dispute guidelines, are considered 'nice to have' for the Fraud Operations Specialist role.
- What kind of company culture can I expect at Atlas?
- Atlas fosters a culture of autonomy, innovation, and high performance. They reward results with ownership and focus on treating employees with the same level of care provided to their discerning members, drawing experience from top tech companies.