Service Center Manager

@ Atlantic Emergency Solutions-Atlantic Heavy Duty

Overview

Atlantic Emergency Solutions-Atlantic Heavy Duty is seeking an experienced full-time Service Center Manager. The role is responsible for managing daily operations at the service center, ensuring high levels of customer relations, profitability, and efficient service delivery.

Key Responsibilities

• Develop and maintain strong customer relations
• Oversee operational costs and service center profitability
• Manage work scheduling and closing repair orders & parts tickets
• Handle customer complaints and manage dealer relations
• Process warranty claims and claim payments
• Manage personnel including recruitment, training, and performance

Requirements

Candidates must be highly motivated with excellent organizational, communication, and time management skills. A minimum of 5-7 years experience and at least three years of supervisory experience is required. A pre-employment drug screening and a satisfactory driving record are necessary.

Equal Opportunity Employer

Atlantic Emergency Solutions provides equal employment opportunities and prohibits discrimination. All employment terms and conditions apply equally to every applicant.

Key skills/competency

Service Center Manager, operations, customer relations, scheduling, personnel management, recruitment, profitability, warranty claims, dealer relations, communication