Analyst, Knowledge Management
@ Athena

Quezon City, National Capital Region, Philippines
$60,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXX****** @athena.com
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Job Details

About Athena

Athena empowers exceptional talent with boundless opportunities to achieve more by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with driven clients.

Role Overview

As the Analyst, Knowledge Management at Athena, you serve as the glue holding our community together. Your responsibilities include content management, incentive program administration, community feedback collection, and ongoing data analysis.

Duties & Responsibilities

  • Content Management: Develop and maintain templates and resource libraries for community engagement.
  • Community Incentives: Manage incentive system including points, badges, and awards.
  • Platform Management: Ensure the community platform is up-to-date and troubleshoot technical issues.
  • Data Analysis: Provide regular reports and insights on engagement trends and performance.
  • Community Feedback: Collect member feedback to ensure the community remains valuable.
  • Industry Knowledge: Stay updated with trends and best practices in community management.

Key Stakeholders

  • Knowledge Management Team
  • Executive Partners

Skills And Competencies

  • Excellent communication skills for engaging the community.
  • Strong research skills for event planning and community best practices.
  • Design proficiency using Canva, Adobe Design, etc.
  • High attention to detail in data reporting and content accuracy.
  • Strong organizational skills to manage multiple tasks effectively.

Experience & Education

Requires three years of professional experience and a Bachelor's degree in Business, Marketing, Communications, Data Analytics, Hospitality, or a related field.

Equal Opportunity

Athena is committed to diversity and inclusion in its hiring practices, employee development initiatives, and company culture.

Key skills/competency

  • Community Management
  • Data Analysis
  • Content Management
  • Incentive Administration
  • Feedback Collection
  • Technical Troubleshooting
  • Communication
  • Research
  • Design Tools
  • Organization
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How to Get Hired at Athena

🎯 Tips for Getting Hired

  • Research Athena's culture: Understand their mission, values, and global approach.
  • Customize your resume: Highlight community and data analysis skills.
  • Showcase design expertise: Emphasize proficiency in Canva and Adobe.
  • Prepare for technical questions: Review data reporting and platform issues.
  • Emphasize organizational skills: Demonstrate multitasking and attention to detail.

📝 Interview Preparation Advice

Technical Preparation

Review data analysis and reporting techniques.
Brush up on design tools (Canva, Adobe).
Study platform troubleshooting practices.
Understand community management software.

Behavioral Questions

Describe a time you managed multiple tasks.
Explain how you improved community engagement.
Detail a challenge solving technical issues.
Share how you adjust to feedback changes.

Frequently Asked Questions