Lead Project/Program Manager
AT&T · Dallas, TX
- On site
- Full-time
- $178,200 / year
- Dallas, TX
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Job highlights
- Lead AI strategy for Customer Care Operations.
- Manage complex, cross-functional AI initiatives.
- Define AI transformation strategy and roadmap.
- Partner with Operations, Product, Data, Technology.
- Deliver AI agents, ML models, and automation.
About the role
About AT&T
Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.Role Overview
This role drives AI strategy and AI‑enabled solutions for the Customer Care Operations Support organization, leading complex, cross‑functional initiatives from concept through delivery. This person helps define the AI transformation strategy and multi‑year roadmap for Care Ops Support, translating strategy into executable plans that operationalize intelligent PMO platforms, advanced analytics and autonomous workflows. This person is a key connector and AI champion, partnering closely with Operations, Product, Data, and Technology to embed AI capabilities into core business processes at scale. They own intake and coordination across business and technical teams, proactively managing data dependencies, risks, stakeholders, and resource needs. This role is equal parts strategic visionary and hands-on operator, ensuring cutting-edge AI initiatives (AI agents, machine learning models, intelligent automation) are well-governed and successfully delivered to drive transformation and optimize operational performance.Overall Purpose
Responsible for supporting project execution, ensuring alignment with scope, schedule, and budget through effective resource coordination and adherence to industry-standard methodologies.Key Roles and Responsibilities
Typical tasks may include, but are not limited to, the following:
- End-to-End Project Management: Supporting projects from initiation to completion, ensuring they are delivered on time, within budget, and meet defined quality standards.
- Project Planning and Scheduling: Developing and maintaining detailed project plans, schedules, resource allocations, and status reports to guide project execution and ensure alignment with objectives.
- Stakeholder and Vendor Communication: Maintaining regular communication with stakeholders, clients, and vendors to provide project updates, facilitate meetings, and manage expectations.
- Quality Assurance and Issue Resolution: Ensuring adherence to quality standards by reviewing project deliverables and taking proactive measures to identify, analyze, and resolve any issues or risks.
- Other duties as assigned: Supporting processes related to resource management, data analysis, reporting, and/or team collaboration.
Job Contribution
An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.
Education and Experience
- Bachelor’s degree (BS/BA) desired.
- 5+ years of related program/project management experience from an e-Commerce perspective.
Location and Compensation
- Location: Dallas, Texas
- Salary Range: $118,800.00 - $178,200.00 USD Annual
Perks and Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
Work Arrangement
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Key Skills/Competency
- AI Strategy
- AI-enabled Solutions
- Customer Care Operations
- Project Management
- Program Management
- Cross-functional Initiatives
- Roadmap Development
- Intelligent PMO Platforms
- Advanced Analytics
- Machine Learning Models
Skills & topics
- Project Management
- Program Management
- AI Strategy
- AI Solutions
- Customer Care
- Operations Support
- Cross-functional Leadership
- Roadmap Development
- Machine Learning
- Intelligent Automation
- Dallas
- Technology
- Communications
How to get hired
- Tailor your resume: Highlight AI strategy, program management, and e-commerce experience.
- Showcase AI expertise: Emphasize success with AI agents, ML models, and automation.
- Demonstrate leadership: Provide examples of cross-functional initiative management and stakeholder communication.
- Prepare for interviews: Be ready to discuss complex problem-solving and strategic vision for AI.
- Understand AT&T's culture: Research their commitment to innovation and connecting the world.
Technical preparation
Master AI/ML concepts and tools.,Familiarize with PMO platforms.,Understand data dependencies and analytics.,Practice articulating AI solutions.
Behavioral questions
Describe leading complex, cross-functional AI projects.,How do you define an AI transformation roadmap?,Share an experience managing AI risks.,How do you champion AI adoption?
Frequently asked questions
- What is the salary range for the Lead Project Program Manager AI Strategy role at AT&T Dallas?
- The Lead Project Program Manager AI Strategy role at AT&T in Dallas, Texas, has an annual salary range of $118,800.00 to $178,200.00 USD. The starting salary within this range will depend on factors like your location, experience, expertise, and education.
- What is the work arrangement for this Lead Project Program Manager AI Strategy position at AT&T?
- This Lead Project Program Manager AI Strategy position at AT&T requires a minimum of 5 days per week in the office presence. It is an on-site role located specifically in Dallas, Texas, and no relocation is offered.
- What are the key responsibilities for the Lead Project Program Manager AI Strategy at AT&T?
- The Lead Project Program Manager AI Strategy at AT&T is responsible for driving AI strategy and AI-enabled solutions for Customer Care Operations Support. This includes defining the AI transformation strategy and roadmap, leading complex cross-functional initiatives, and operationalizing intelligent platforms, analytics, and autonomous workflows.
- What kind of benefits does AT&T offer to its employees for the Lead Project Program Manager AI Strategy role?
- AT&T offers a comprehensive benefits package including Medical/Dental/Vision coverage, a 401(k) plan, tuition reimbursement, generous paid time off and holidays, paid parental and caregiver leave, adoption reimbursement, disability benefits, life insurance, supplemental benefits, employee assistance programs, and wellness programs. Employees also receive discounts on AT&T services.
- What experience is required for the Lead Project Program Manager AI Strategy position at AT&T?
- A Bachelor’s degree (BS/BA) is desired, along with 5+ years of related program/project management experience, specifically from an e-Commerce perspective. Experience in driving AI strategy and leading cross-functional initiatives is crucial for this role.
- How does AT&T approach background checks for the Lead Project Program Manager AI Strategy role?
- AT&T is a fair chance employer. They do not initiate a background check until after an offer of employment has been made for the Lead Project Program Manager AI Strategy position.
- What is the typical work week for a Lead Project Program Manager AI Strategy at AT&T?
- The Lead Project Program Manager AI Strategy role at AT&T is a Regular position with a standard weekly hour commitment of 40 hours.