Inbound Call Center Sales Representative
AT&T · Cerritos, CA
- On site
- Full-time
- $47,000 / year
- Cerritos, CA
Job highlights
- Assist business customers with AT&T products and services.
- Handle diverse customer inquiries including billing and support.
- Meet sales goals through consultative customer interactions.
- Competitive pay with monthly sales incentives.
- Comprehensive benefits and employee discounts offered.
About the role
About the Role
As an Inbound Call Center Sales Representative at AT&T, you will be a key point of contact for our Business Premier customers. You will assist them with a wide range of requests, questions, and inquiries regarding all AT&T products and services. This multi-faceted role requires you to be trained to handle various call types, including billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, and advanced technical support.
What You'll Do
- Instill confidence and loyalty in customers through active listening and expert knowledge of AT&T's offerings.
- Simplify explanations of customer bills, rate plans, and product features.
- Handle inquiries related to wireless local number portability (WLNP), relocations, combined billing, after-hours support, and pre-paid services.
- Assist customers with setting up new products and services like air cards, USB devices, and AT&T software.
- Meet monthly sales goals through a consultative approach and deliver an outstanding customer experience.
- Navigate multiple tools and systems to update customer accounts and maintain accurate records.
- Provide effective and timely resolutions to customer concerns.
- Make personalized recommendations for the latest AT&T products and services.
What You Can Look Forward To
- A competitive compensation package starting at $22.62 per hour, with additional compensation opportunities up to $1000 per month based on sales goals and performance.
- Paid training and comprehensive resources to support your success.
- An excellent benefits package including medical and dental coverage, a 401(k) plan, tuition reimbursement, and paid time off.
- Significant employee discounts on eligible AT&T wireless plans, AT&T Internet, and AT&T phone services.
- Opportunities for career advancement and training on the latest technology, devices, and AT&T offerings.
What We're Looking For
- Previous call center or customer service experience is preferred.
- Flexibility to work any schedule during operational hours, which may include day, evening, weekend, or holiday hours. Occasional overtime may be required.
- A desire to work onsite at our Cerritos, CA call center.
- Strong communication and follow-up skills for resolving complex issues.
- Proficiency in navigating multiple systems and tools.
- Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers.
- Successful completion of any required assessments or tests.
Key skills/competency
- Customer Service
- Sales
- Problem Solving
- Communication
- Billing Support
- Technical Support
- Customer Retention
- Product Knowledge
- AT&T Products
- Call Center Operations
Skills & topics
- Inbound Sales
- Call Center
- Customer Service
- Sales Representative
- AT&T
- Telecommunications
- Billing
- Collections
- Retention
- Technical Support
How to get hired
- Tailor your resume: Highlight customer service, sales experience, and technical aptitude relevant to an Inbound Call Center Sales Representative role at AT&T.
- Craft a compelling cover letter: Express your enthusiasm for AT&T's mission and showcase how your skills align with the Business Premier Service Consultant responsibilities.
- Prepare for assessments: Be ready to demonstrate your communication, problem-solving, and customer service skills through AT&T's evaluation process.
- Ace the interview: Research AT&T's products and services, and be prepared to discuss your experience in handling customer inquiries and sales goals.
Technical preparation
Practice navigating multiple software systems quickly.,Familiarize yourself with AT&T products and services.,Role-play common customer service scenarios effectively.,Develop typing speed and accuracy for data entry.
Behavioral questions
Describe a time you resolved a complex customer issue.,How do you handle pressure and meet sales goals?,Share an experience where you listened empathetically.,How do you adapt to changing procedures or tools?
Frequently asked questions
- What is the starting hourly pay for an Inbound Call Center Sales Representative at AT&T in Cerritos, CA?
- The starting hourly pay for this role is $22.62, with the potential for additional monthly compensation up to $1000 based on meeting sales goals and performance expectations.
- What kind of training is provided for the Inbound Call Center Sales Representative position at AT&T?
- AT&T provides paid classroom training and on-the-job training, along with additional resources to support your success in the role.
- What are the typical working hours for an Inbound Call Center Sales Representative at AT&T?
- This is a full-time position (40 hours/week) with a set schedule. Specific assignments may require day, evening, weekend, or holiday hours, and occasional overtime may be required.
- Does AT&T offer benefits for this Inbound Call Center Sales Representative role?
- Yes, AT&T offers an excellent benefits package, including medical and dental coverage, a 401(k) plan, tuition reimbursement, and paid time off.
- Are there employee discounts available for AT&T services for this position?
- Yes, employees receive significant discounts of up to 50% off on eligible AT&T wireless plans, AT&T Internet, and AT&T phone services.
- What kind of customer issues will an Inbound Call Center Sales Representative handle at AT&T?
- You will handle a broad range of customer service call types, including billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, and advanced technical support for AT&T products and services.
- Is prior call center experience required for the Inbound Call Center Sales Representative role at AT&T?
- While not strictly required, at least one year of customer service experience and call center experience is preferred for this position.
- What is the work arrangement for the Inbound Call Center Sales Representative at AT&T?
- This is an onsite position, and you must be able to report to the AT&T location at 12911 183rd St, Floor 003, Cerritos, CA 90703.