Salesforce Administration II
Astreya · Bengaluru, Karnataka, India
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- On site
- Full-time
- $120,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Provide advanced Salesforce technical support.
- Resolve complex system issues and configurations.
- Manage integrations and system upgrades.
- Collaborate with technical and business teams.
- Enhance system performance and security.
About the role
Salesforce Administration II (Level 2/3 Support)
Astreya is seeking a skilled Salesforce Administrator to join their team. This role is responsible for providing advanced technical support for Salesforce applications, handling complex issues that require in-depth knowledge of system architecture, configurations, and integrations. As part of the Level 3 support team, you will collaborate closely with both technical teams and business users to ensure the stability and performance of these systems.
Service Delivery
- Troubleshooting and resolving advanced technical issues related to Salesforce applications, including complex configurations.
- Analyzing and diagnosing root causes for issues escalated from Level 1 and Level 2 support teams, implementing long-term solutions to prevent recurrence.
- Handling system configurations, upgrades, and patches to ensure seamless operations.
- Managing integrations between Expensify, Salesforce, and other third-party systems, resolving related technical challenges.
Responsibilities
- Act as the subject matter expert for Salesforce, providing deep technical expertise and guidance for problem resolution.
- Collaborate with development, infrastructure, and database teams to address system issues, integrations, and configurations.
- Implement system enhancements, upgrades, patches, and fixes based on vendor guidelines, ensuring minimal disruption to business operations.
- Maintain and improve security configurations within Salesforce, ensuring compliance with security protocols and best practices.
- Conduct root cause analysis on critical incidents, developing preventive measures and optimizing system stability.
- Assist in data migration tasks and troubleshoot issues related to data integrity, reports, and queries.
- Provide guidance to Level 1 and Level 2 support teams for improved issue resolution efficiency.
Qualifications
- 4+ years of experience in Level 2 or Level 3 technical support, with a strong focus on Salesforce.
Technical Skills
- Proficient in Salesforce administration, including customizations, automation, and integrations.
- Experience with Spring Boot–based microservices integrated with Salesforce, deployed across AWS and GCP environments.
- Skilled in managing CI/CD pipelines and containerized deployments.
- Knowledge of cloud infrastructure to ensure scalability, security, and operational efficiency.
- Experience with CI/CD processes and hands-on knowledge of Java, HTML, CSS, SQL, and APEX.
- Strong expertise in API integrations and troubleshooting synchronization issues between Salesforce and other enterprise applications.
- In-depth understanding of system security, user roles, permissions, and compliance within Salesforce environments.
- Familiarity with scripting and automation tools to enhance system performance and efficiency.
- Experience in developing AI-based solutions is a plus.
Soft Skills
- Excellent problem-solving skills with the ability to analyze and resolve complex issues.
- Strong communication skills to interact effectively with technical teams and business users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong documentation skills to ensure knowledge sharing and process standardization.
This role offers an opportunity to work in a dynamic environment, providing critical technical support for business applications and driving continuous improvements in system performance and efficiency.
Key skills/competency
- Salesforce Administration
- Level 2 Support
- Level 3 Support
- Technical Support
- System Integrations
- API Integrations
- Cloud Infrastructure
- CI/CD Pipelines
- Root Cause Analysis
- Salesforce Customizations
Skills & topics
- Salesforce Administrator
- Salesforce
- Technical Support
- System Integrations
- API Integrations
- Cloud Computing
- AWS
- GCP
- CI/CD
- APEX
- Java
- SQL
- Spring Boot
- Microservices
- Level 3 Support
- CRM Administration
How to get hired
- Tailor your resume: Highlight your 4+ years in Level 2/3 Salesforce support and technical skills like Apex, integrations, and CI/CD.
- Showcase expertise: Emphasize your problem-solving and communication skills with examples of resolving complex Salesforce issues.
- Prepare for technical questions: Be ready to discuss Salesforce configurations, integrations, API troubleshooting, and cloud environments (AWS/GCP).
- Demonstrate collaboration: Prepare examples of working with cross-functional teams and guiding junior support staff.
- Research Astreya: Understand their mission and values to align your application and interview responses.
Technical preparation
Master Salesforce administration and declarative tools.,Practice advanced troubleshooting and root cause analysis.,Study CI/CD, AWS/GCP, and microservices concepts.,Review Salesforce API integration patterns.
Behavioral questions
Describe a complex Salesforce issue you resolved.,How do you handle cross-functional team collaboration?,Explain your approach to system documentation.,How do you prioritize urgent support tickets?
Frequently asked questions
- What are the core responsibilities for a Salesforce Administrator II at Astreya?
- The core responsibilities for a Salesforce Administrator II at Astreya include providing advanced technical support for Salesforce applications, troubleshooting complex issues, managing system configurations and upgrades, resolving integration challenges, and acting as a subject matter expert. You will also collaborate with various technical teams and guide junior support staff.
- What technical skills are most important for this Salesforce Administrator role at Astreya?
- The most important technical skills for this Salesforce Administrator role include proficiency in Salesforce administration (customizations, automation, integrations), experience with Spring Boot microservices, cloud environments (AWS, GCP), CI/CD pipelines, Java, HTML, CSS, SQL, APEX, and API integrations. In-depth understanding of Salesforce security, user roles, and permissions is also crucial.
- How does Astreya approach Salesforce system maintenance and upgrades?
- Astreya handles system configurations, upgrades, and patches to ensure seamless operations. This Salesforce Administrator role involves implementing system enhancements, upgrades, and fixes based on vendor guidelines, with a focus on minimizing disruption to business operations.
- What kind of problem-solving is expected in this Salesforce Administrator position?
- This Salesforce Administrator position requires excellent problem-solving skills to analyze and resolve complex technical issues related to Salesforce applications. You'll be expected to perform root cause analysis on critical incidents, develop preventive measures, and optimize system stability, often collaborating with development and infrastructure teams.
- Does Astreya encourage AI-based solution development for Salesforce roles?
- While not a strict requirement, experience in developing AI-based solutions is considered a plus for this Salesforce Administrator role, indicating Astreya's interest in leveraging cutting-edge technology for their Salesforce environment.
- What is the required experience level for the Salesforce Administration II role at Astreya?
- Astreya requires at least 4 years of experience in Level 2 or Level 3 technical support, with a strong and focused background in Salesforce administration and related technical areas.