Director, Internal Communications

About The Director, Internal Communications Role at Assurant

The Director, Internal Communications at Assurant is a strategic advisor and trusted partner to leaders and employees across the organization. Reporting to the AVP, Internal Communications, this pivotal role provides senior-level counsel on communication strategies designed to strengthen engagement, advance business priorities, and reinforce Assurant's unique culture.

Working closely with senior leaders and cross-functional partners, the Director, Internal Communications designs and delivers high-impact, data-informed communication initiatives. These initiatives are crucial for connecting employees to Assurant's mission and vision, supporting enterprise-wide transformation efforts, and driving positive business outcomes. By championing modern, innovative communication practices and fostering strong relationships, this leader plays a vital role in shaping the employee experience and ensuring that messaging resonates clearly and consistently across Assurant's global workforce.

What makes Assurant different?

• Competitive base salary with annual performance bonus
• Comprehensive medical, dental, and vision coverage starting day one
• 401(k) with a 6% company match
• Paid time off, holidays, and a volunteer day
• Remote work environment
• Professional development opportunities
• Employee wellness and mental health resources

Key Responsibilities for the Director, Internal Communications

The Director, Internal Communications will focus on several critical areas:

Strategic Planning & Executive Counsel

• Build trusted relationships with senior leaders, offering expert guidance on communication strategies that support business goals, facilitate change, and strengthen the company culture.
• Partner with executives to develop clear, compelling messaging for major initiatives and organizational transformations.

Communications Planning & Execution

• Develop and execute targeted communication plans to ensure clarity, consistency, and measurable impact across the enterprise.
• Collaborate effectively across various teams to align messaging and track performance, utilizing insights to continuously enhance employee engagement.

Continuous Improvement & Quality

• Scale communication approaches throughout the organization, ensuring content is leveraged efficiently and shared globally.
• Deliver high-quality, brand-aligned communications using the latest tools and platforms.
• Proactively integrate AI and emerging technologies to boost communication quality, efficiency, and creativity.

Communications Transformation Leadership

• Champion modern communication practices and technologies to advance and evolve the internal communications function.
• Foster collaboration and mentor teams through periods of change, leveraging data and industry trends to identify continuous improvement opportunities.
• Support the adoption of AI and digital tools to expand reach and enhance overall communication effectiveness.

Required Qualifications and Experience

• Bachelor’s degree in corporate communications or a related field, or equivalent professional experience.
• Minimum of 10 years of internal communications experience, preferably within a matrixed, global organization.
• Proven strategic thinker with strong business acumen and demonstrated experience advising senior leaders.
• Exceptional writing, storytelling, and editorial abilities; highly skilled at simplifying complex topics for diverse audiences.
• Strong project management skills and experience using data to optimize communication strategies.
• Creative, detail-oriented, and dedicated to continuous improvement.
• Proficient with Microsoft 365 and communication-specific platforms, including SharePoint, Teams, Viva Engage, Copilot, and other AI-enabled tools.
• Demonstrated ability to collaborate cross-functionally, coach colleagues, and manage sensitive communications with a global mindset.

Helpful Skills and Experience

• Experience partnering with Marketing and Creative Services to deliver integrated, multi-channel internal campaigns.
• Background in insurance, financial services, or another highly regulated, complex industry.

Key skills/competency

• Internal Communications
• Strategic Planning
• Executive Advisory
• Change Management
• Employee Engagement
• Content Strategy
• Microsoft 365
• SharePoint
• AI Tools
• Global Communication