Customer Care Representative
Assurant · United States
- Hybrid
- Full-time
- $50,000 / year
- United States
Job highlights
- Handle inbound customer calls and emails with empathy.
- Resolve customer issues and provide proactive solutions.
- Document customer interactions and follow up as needed.
- Join a supportive, growth-oriented remote team.
- Benefit from comprehensive training and career advancement.
About the role
Customer Care Representative
Location: Remote | Job Type: Full-Time
Schedule: Shifts may include evenings and weekends
Compensation: Competitive pay + shift differentials for nights/weekends
Why Join Us?
At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.
What Sets Us Apart
- Benefits from Day One – Medical, dental, vision, and more
- Paid Time Off – Including holidays
- Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
- Comprehensive Training – Paid virtual training to set you up for success
What You’ll Do
- Handle inbound customer calls and/or e-mails with empathy and professionalism
- Resolve issues, answer questions, and provide proactive solutions
- Document interactions and follow up as needed
- Participate in special projects and adapt to evolving priorities
- Deliver a WOW experience on every call—customers should hear your smile!
Note: This role does not involve cold calling, sales, or contract upgrades.
What We’re Looking For
Minimum Requirements:
- High school diploma or GED
- Customer service experience (call center, insurance, or banking preferred)
- Strong communication, listening, and problem-solving skills
- Ability to multitask using technology in a fast-paced environment
- Reliable high-speed internet (25 Mbps down / 6 Mbps up)
- Quiet, distraction-free home office setup
Preferred Qualifications:
- 2+ years of customer service experience
- Prior remote work experience
Work Environment
- Full-time, 40 hours/week
- Shifts may vary and include weekends and holidays
- Must be available to work as late as 9 PM EST
- Periodic shift bids determine schedules based on business needs
Ready to Make a Difference?
If you're a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you!
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Key skills/competency
- Customer Service
- Communication Skills
- Problem-Solving
- Empathy
- Professionalism
- Multitasking
- Adaptability
- Documentation
- Customer Support
- Remote Work
Skills & topics
- Customer Service
- Customer Care
- Call Center
- Remote
- Full-Time
- Communication
- Problem-Solving
- Support
- Insurance
- Representative
How to get hired
- Tailor your resume: Highlight customer service, problem-solving, and communication skills relevant to the Customer Care Representative role at Assurant.
- Craft a compelling cover letter: Express your passion for customer service and explain why you're a great fit for Assurant's culture.
- Prepare for behavioral questions: Practice examples demonstrating empathy, problem-solving, and how you handle challenging customer interactions.
- Showcase remote work readiness: Emphasize your ability to work independently, manage your time effectively, and maintain a professional home office setup.
- Research Assurant: Understand their values and mission to align your application with their 'Assurant Way' culture.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the Customer Care Representative position at Assurant?
- The Customer Care Representative position at Assurant is a remote role, meaning you can work from home. This arrangement offers flexibility and convenience, allowing you to manage your work environment effectively.
- What are the required qualifications for the Customer Care Representative role at Assurant?
- Assurant requires a high school diploma or GED for this role. Additionally, you'll need customer service experience (call center, insurance, or banking preferred), strong communication, listening, and problem-solving skills, and the ability to multitask using technology in a fast-paced environment. A reliable high-speed internet connection and a quiet, distraction-free home office setup are also essential.
- Does Assurant offer career growth opportunities for Customer Care Representatives?
- Yes, Assurant is committed to career growth. They offer advancement opportunities and tuition reimbursement of up to $5,000 per year after 6 months of employment for Customer Care Representatives.
- What kind of training is provided for the Customer Care Representative role?
- Assurant provides comprehensive, paid virtual training to ensure you are set up for success in your Customer Care Representative role. This training will equip you with the necessary skills and knowledge to excel.
- What are the typical work hours for an Assurant Customer Care Representative?
- This is a full-time, 40-hour/week position. Shifts may vary and include evenings, weekends, and holidays, with the possibility of working as late as 9 PM EST. Schedules are determined by periodic shift bids based on business needs.
- What benefits does Assurant offer to Customer Care Representatives?
- Assurant provides benefits from day one, including medical, dental, and vision insurance. They also offer paid time off, including holidays.
- Will I be responsible for sales or cold calling as a Customer Care Representative at Assurant?
- No, this specific Customer Care Representative role does not involve cold calling, sales, or contract upgrades. Your primary focus will be on handling inbound customer inquiries and providing excellent service.
- How does Assurant ensure a positive remote work experience for Customer Care Representatives?