Cloud Support Engineer

About AssetWatch®

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Engineering Technical Support team is a hands-on engineering team focused on solving technical challenges, improving developer efficiency, and ensuring smooth operations for engineering teams. We own Tier 3 support, minimizing interruptions for engineering teams while driving automation and process improvements to make support scalable and efficient. Our scope includes performance monitoring, API stability improvements, helping to eliminate technical debt, and architectural refinements, ensuring the broader engineering organization can focus on building and innovating. We anticipate challenges, enhance workflows, and evaluate automation opportunities, optimizing internal processes, and streamlining technical support to create a frictionless development experience. Beyond support, we take on engineering-driven initiatives that enhance system stability, refine tooling, and improve operational workflows. We collaborate with engineering leadership to align on best practices, maintainability, and long-term efficiency.

What You’ll Do as a Cloud Support Engineer

• Assist in developing and maintaining web applications, from the frontend (React) to backend (AWS APIs, Lambda, and databases).
• Contribute to fixing bugs and optimizing existing features.
• Follow best practices and industry standards with support from Cloud Support Manager and Senior Engineers.
• Support code deployment, continuous integration, and production issue resolution.
• Participate in peer code reviews and technical discussions.
• Assist with triaging and resolving support requests.
• Proactively communicates issue status and collaborates closely with requestors until resolution.
• Follow best practices with version control (Git, Bitbucket) and issue tracking tools (Jira).

Who You Are

• Strong problem-solving mindset and eagerness to learn.
• Good communication skills and the ability to collaborate effectively in a team.
• Ability to multi-task, prioritize, and manage time effectively.
• Detail-oriented with a passion for writing clean, maintainable code.
• 1–2 years of experience with React, JavaScript/Typescript, and CSS.
• Some experience or coursework with databases (MySQL, Postgres).
• Basic understanding of AWS services (API Gateway, Lambda) or willingness to learn.
• Any experience with Python, UX design, or cloud technologies is a plus.

What We Offer

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

• Competitive compensation package including stock options.
• Flexible work schedule.
• Comprehensive benefits including retirement plan match.
• Opportunity to make a real impact every day.
• Work with a dynamic and growing team.
• Unlimited PTO.

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

Key skills/competency

• Cloud Support
• Web Application Development
• AWS Services
• React.js
• JavaScript/TypeScript
• Problem Solving
• API Stability
• Automation
• Tier 3 Support
• Continuous Integration