Client Services Specialist

Company Overview

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed.' We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experience opportunity to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

Client Services Specialist

The ideal candidate will play a pivotal role in onboarding and offboarding properties within our property management portfolio. The Client Services Specialist will collaborate with various stakeholders to ensure seamless transitions regardless of if they are entering or exiting the Asset Living portfolio. This role involves a combination of administrative tasks, document management, and coordination to facilitate the process from initiation to completion.

Essential Duties & Responsibilities

• Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction.
• Act as the main point of contact for client inquiries, concerns, and escalations.
• Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services.
• Provide training sessions to clients on our platform, features, and best practices.
• Investigate and resolve client issues in a timely and effective manner.
• Collaborate with cross-functional teams to address and resolve complex client challenges.
• Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients.
• Stay informed about industry trends and updates to provide clients with relevant information.
• Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience.
• Regularly communicate client feedback to internal teams for continuous product/service enhancement.
• Maintain accurate client records and documentation.
• Generate and analyze reports to track key performance indicators and provide insights to management.
• Travel Requirement: This position does not require travel.

Education & Experience

• Bachelor's degree or equivalent work experience.
• Proven experience in client services or a related customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team environment.
• Proficient in using CRM software and Microsoft Office Suite.

Key skills/competency

• Client Relationship Management
• Customer Satisfaction
• Onboarding/Offboarding Processes
• Issue Resolution
• Cross-functional Collaboration
• Product Knowledge
• Client Feedback Analysis
• Documentation Management
• CRM Software
• Microsoft Office Suite