AI Deployment Strategist @ Assembled
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Job Details
Overview
Assembled builds the infrastructure that underpins exceptional customer support for leading companies such as CashApp, Etsy, and Robinhood. Our solutions combine workforce management, BPO collaboration, and AI-powered issue resolution to simplify complex support operations. Backed by $70M in funding, our team is driven by experts passionate about problem-solving and innovation.
Team and Role
This position is part of the Customer Success Team and works closely with the Assist product team, a startup within a startup led by Co-founder and CTO John Wang. The Assist team is focused on an AI-based product that enhances customer service efficiency and satisfaction.
Role Responsibilities
- Manage early customer relationships ensuring smooth adoption and success.
- Demonstrate the value of the Assist product to stakeholders.
- Guide customers through workflow and quality management processes.
- Gather feedback to continually improve product features.
- Contribute to customer success strategies and evolving product offerings.
About You
The ideal candidate has 2+ years of experience in customer success, implementation, or related fields in fast-growing SaaS companies. You should be an AI enthusiast, capable of leading change, customer-centric, adaptable, technically adept, innovative in problem-solving, and a proactive team player. A background in management consulting, entrepreneurial pursuits, or project management is beneficial.
Location & Compensation
This role is based in San Francisco, CA. The estimated base salary is around 150,000 yearly, with stock options and a range of comprehensive benefits including medical, dental, vision, flexible time off, professional development credits, and a 401(k) plan. The work arrangement is hybrid with perks in our SF & NY offices.
Key skills/competency
- Customer Success
- AI Adoption
- Implementation
- Team Collaboration
- Product Growth
- Technical Aptitude
- Innovation
- Workflow Management
- Feedback Analysis
- Change Management
How to Get Hired at Assembled
🎯 Tips for Getting Hired
- Research Assembled's culture: Understand company vision and success stories.
- Customize your resume: Highlight customer success and AI experience.
- Network strategically: Connect with team members on LinkedIn.
- Prepare detailed examples: Focus on problem-solving and change management.