Process & Technology Manager
Ascension · United States
- Hybrid
- Full-time
- $162,000 / year
- United States
Job highlights
- Manage data center projects and operations.
- Coordinate stakeholders and communicate project status.
- Lead infrastructure migration and decommissioning efforts.
- Maintain ServiceNow data and change controls.
- Support merger, acquisition, and divestiture efforts.
About the role
Process and Technology Manager
Location: Remote
Department: Core Tech Data Center
Schedule: 8 hour shift, Monday-Friday
Salary: $116,413 - $162,273 per year
Annual Bonus
Life at Ascension: Where purpose meets opportunity
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
Benefits that help you thrive
- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: pro-rated paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support: parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.
How you’ll make an impact in this role
Key Responsibilities
- Resource and Project Coordination: Manage resource scheduling and allocation for data center projects and operations, ensuring appropriate staffing to support network, virtualization, and on-site activities.
- Stakeholder Coordination and Communication: Serve as the primary communication point for data center projects, coordinating with all relevant stakeholders (e.g., Application Owners, Engineering, Operations, and external vendors) and ensuring all parties are consistently informed of project status, risks, and changes.
- Project Leadership and Execution: Direct and lead complex, infrastructure-led data center projects, such as major consolidation efforts (e.g., decommission efforts), lifecycle management (e.g., UPS and CRAC unit replacements), and platform migrations (e.g., Hyper-V migration).
- Infrastructure Migration & Decommissioning: Actively assist in data center consolidation and migration efforts, managing the movement of physical and virtual assets, and improving the server decommission process.
- Process and System Alignment: Maintain and ensure quality of data in ServiceNow, focusing on updating Configuration Items (CI's) in the CMDB and managing change controls for Data Center Operations.
- Merger, Acquisition, and Divestiture (MA&D) Support: Collaborate with project teams to ensure Data Center teams are engaged and resources are allocated for ongoing MA&D efforts.
Qualifications
- Proven experience in IT resource management or a similar coordination/management role.
- Strong technical understanding of data center infrastructure, including networking, server hardware, and power systems (e.g., UPS, PDU).
- Experience with ticketing and change management systems, specifically ServiceNow.
- Ability to communicate effectively with technical staff, leadership, and project management teams (PMs).
What Minimum Requirements You’ll Need
Licensure / Certification / Registration:
- Certification credentialed from the International Association of Information Technology Asset Managers preferred.
Education
- High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
- 3 years of leadership or management experience preferred.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
E-Verify statement
Employer participates in the Electronic Employment Verification Program. Please click here for more information.
Key skills/competency
- Process Management
- Technology Management
- Data Center Operations
- IT Resource Management
- Project Coordination
- Stakeholder Communication
- Infrastructure Migration
- ServiceNow
- Change Management
- IT Asset Management
Skills & topics
- Process Manager
- Technology Manager
- Data Center
- IT Management
- Project Coordination
- ServiceNow
- Infrastructure Management
- IT Operations
- Resource Allocation
- Healthcare IT
How to get hired
- Tailor your resume: Highlight IT resource management, data center infrastructure, and ServiceNow experience.
- Showcase technical skills: Emphasize networking, server hardware, power systems, and asset management knowledge.
- Demonstrate communication: Provide examples of coordinating with technical staff and leadership.
- Prepare for interviews: Be ready to discuss project leadership and process alignment strategies.
- Research Ascension's mission: Align your application with their non-profit Catholic health system values.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for the Process & Technology Manager role at Ascension?
- The Process & Technology Manager role at Ascension offers a competitive salary range of $116,413 to $162,273 per year, plus an annual bonus.
- Is the Process & Technology Manager position at Ascension remote?
- Yes, the Process & Technology Manager position at Ascension is a remote role, allowing you to work from home.
- What are the key responsibilities for a Process & Technology Manager at Ascension?
- Key responsibilities include managing resource and project coordination for data center operations, stakeholder communication, leading infrastructure projects like migrations and decommissioning, maintaining ServiceNow data, and supporting MA&D efforts.
- What qualifications are needed for the Process & Technology Manager job at Ascension?
- Required qualifications include proven IT resource management experience, strong data center infrastructure knowledge (networking, servers, power), experience with ServiceNow, and effective communication skills with technical and leadership teams. A certification from the International Association of Information Technology Asset Managers is preferred.
- What educational background is accepted for the Process & Technology Manager role?
- Ascension accepts a High School diploma equivalency with 3 years of cumulative experience, or an Associate's/Bachelor's degree with 2 years of experience, or 7 years of cumulative job-specific experience. Leadership or management experience of 3 years is preferred.
- Does Ascension offer benefits for the Process & Technology Manager role?
- Yes, Ascension offers comprehensive benefits including health coverage, financial security, time off, career growth opportunities, emotional well-being resources, and family support. Specifics may vary by position.
- How does Ascension support career growth for its employees?
- Ascension supports career growth through paid tuition (Vocare), reimbursement programs, ongoing professional development, and online learning opportunities, making it a great place for continuous learning and advancement.
- What is Ascension's stance on equal employment opportunity for the Process & Technology Manager position?
- Ascension is an Equal Employment Opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.