Patient Access Representative

Job Summary

As a Patient Access Representative at Ascension, you will play a crucial role in ensuring a seamless and efficient patient experience, especially during night shifts. This part-time, remote position requires strong organizational skills and a commitment to patient care within a dynamic healthcare environment.

Responsibilities

• Manage scheduling of patient appointments, ensuring clinical resources and patient time are used with maximum efficiency.
• Accurately capture demographic and insurance information to ensure a seamless checkout and billing experience.
• Resolve scheduling hurdles and provide clear, empathetic guidance to patients regarding their pre-service requirements.
• Support the insurance authorization process to ensure patients get the care they need without delays.

Requirements

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• Medical Assistant background.
• Experience scheduling patient appointments via phone and chat correspondence.
• Experience taking high volume calls in a health-care setting.
• Ability to navigate multiple systems in a remote environment.
• Experience with Athena, Epic, Dash, Salesforce or Genesys.

Why Join Our Team

Ascension is a leading nonprofit Catholic health system committed to a culture grounded in service, growth, care, and connection. You will be empowered to bring your skills and expertise to reimagining healthcare. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, Ascension offers an inclusive and supportive environment where your contributions truly matter.

Key skills/competency

• Patient Scheduling
• Insurance Verification
• Demographic Data Entry
• Problem Solving
• Customer Service
• Healthcare Administration
• Communication Skills
• Medical Terminology
• Remote Work Adaptability
• Electronic Health Records (EHR)