National Operations & Logistics Manager
Ascension · United States
- Hybrid
- Full-time
- $117,436 / year
- United States
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Job highlights
- Manage national supply chain operations and logistics.
- Optimize logistics service provider performance.
- Develop strategy and analyze operational data.
- Oversee customer and associate software onboarding.
- Lead and develop a high-performing team.
About the role
National Operations & Logistics Manager
This position resides under The Resource Group, an end-to-end supply chain partner to healthcare organizations across the United States, wholly-owned by Ascension. At The Resource Group, we build strong relationships with provider teams, working alongside them to improve supply chain operations and lower non-payroll expenses, all in support of delivering quality patient care.
Responsibilities
- Design and implement large-scale national operations activities for supplies and services to ensure standardized efficiency and delivery excellence across the entire enterprise.
- Direct the ongoing performance management and optimization of national logistics service providers to ensure adherence to service level agreements and peak supply chain performance.
- Develop dashboards and lead quarterly business reviews to identify continuous improvement opportunities and track the status of national logistics workstreams.
- Deliver strategic recommendations to senior leadership regarding operational process refinements and the integration of new technologies based on field feedback and rigorous data analysis.
- Oversee the technical onboarding of new customers and supply chain associates onto all software platforms to ensure seamless system adoption to achieve growth strategies and operational savings targets.
- Optimize team performance through strategic day-to-day management of associates including hiring, training and onboarding, professional development, and providing coaching and feedback as needed.
Education & Experience
High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
3 years of leadership or management experience preferred.
A Bachelor's degree (Master’s preferred) and professional experience in Distributor Performance Management (DPM) is also desired.
Key skills/competency
- National Operations Management
- Logistics Optimization
- Supply Chain Management
- Performance Management
- Service Level Agreements
- Business Reviews
- Technology Integration
- Team Leadership
- Customer Onboarding
- Process Improvement
Skills & topics
- Operations Manager
- Logistics Manager
- Supply Chain
- Healthcare Operations
- National Logistics
- Performance Management
- Process Improvement
- Team Leadership
- Remote Job
- Ascension
How to get hired
- Tailor your resume: Highlight experience in national operations, logistics, and supply chain management, aligning with The Resource Group's needs.
- Showcase leadership skills: Emphasize your management experience, team development, and strategic recommendation abilities in your application.
- Demonstrate technical aptitude: Mention any experience with supply chain software platforms and customer onboarding processes.
- Address soft skills: Incorporate keywords like 'inclusive,' 'inspired by mission,' and 'invigorated by change' to match company values.
- Prepare for interviews: Be ready to discuss your experience in driving efficiency, optimizing performance, and delivering strategic insights.
Technical preparation
Master supply chain software platforms.,Analyze logistics data for efficiency gains.,Develop performance dashboards.,Understand DPM best practices.
Behavioral questions
Describe a large-scale operational implementation.,How do you optimize logistics provider performance?,Share an example of delivering strategic recommendations.,How do you foster team growth and development?
Frequently asked questions
- What is The Resource Group and its relationship with Ascension?
- The Resource Group is an end-to-end supply chain partner for healthcare organizations nationwide and is wholly-owned by Ascension. They focus on improving supply chain operations and reducing non-payroll expenses to support patient care.
- What are the primary responsibilities of a National Operations & Logistics Manager at The Resource Group?
- The role involves designing and implementing national operations for supplies and services, managing logistics providers, developing performance dashboards, making strategic recommendations, overseeing software onboarding, and managing a team.
- What is the required education and experience for this National Operations & Logistics Manager role?
- A High School diploma equivalency with 3 years of experience, or an Associate's/Bachelor's degree with 2 years of experience, or 7 years of applicable job-specific experience is required. 3 years of leadership experience is preferred. A Bachelor's (Master's preferred) and Distributor Performance Management (DPM) experience are also desired.
- Is this a remote position, and does it require travel?
- Yes, this is a remote position, but it does require up to 25% travel to various locations.
- What is the salary range for the National Operations & Logistics Manager position?
- The salary range for this position is $99,863.85 to $135,109.91 per year, and it is eligible for an annual bonus incentive.
- What soft skills are important for associates at The Resource Group?
- Associates are expected to be Nice, Bright, High-Energy, Inclusive, Willing to Give Away Power, Inspired by Mission, and Invigorated by Change.
- How does The Resource Group aim to improve patient care through its operations?
- By improving supply chain operations and lowering non-payroll expenses, The Resource Group directly supports healthcare providers in delivering quality patient care.
- What kind of analysis is expected from the National Operations & Logistics Manager?
- The role requires rigorous data analysis to identify continuous improvement opportunities, track logistics workstreams, and deliver strategic recommendations for operational refinements and technology integration.