Senior L2 Support Engineer (Guidewire - Billing System)
Ascendion · Bengaluru, Karnataka, India
- On site
- Full-time
- $95,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Provide L2 support for Guidewire Billing System.
- Manage BAU operations and incident resolution.
- Monitor system performance and adhere to SLAs.
- Collaborate with cross-functional teams for stability.
- Support Guidewire Cloud environments and integrations.
About the role
About Ascendion
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
We are looking for an experienced L2 Support Engineer (Senior) – Guidewire Billing System to support and maintain Guidewire-based insurance applications in a production environment. The role focuses on handling BAU operations, resolving incidents within SLA timelines, monitoring system performance, and supporting integrations within the Guidewire ecosystem. The ideal candidate will have strong experience in the insurance domain, Guidewire Billing System, and production support processes, along with the ability to collaborate with cross-functional teams to ensure application stability and customer satisfaction.
Job Title: L2 (Senior) - Guidewire (Billing System)
Key Responsibilities
- Provide L2 production support for Guidewire Billing System applications within the insurance domain.
- Manage BAU operations and ensure system availability and performance.
- Handle incident management and resolution using tools such as JIRA, ensuring adherence to SLAs.
- Monitor incidents and track SLA compliance, ensuring timely resolution and communication with stakeholders.
- Troubleshoot and resolve issues related to Guidewire integrations and web services.
- Perform log monitoring and analysis to identify root causes of production issues.
- Support Guidewire Cloud environments and assist in maintaining application health.
- Collaborate with development, infrastructure, and business teams for issue resolution and continuous improvement.
- Work with CI/CD tools and repositories to support deployments and operational activities.
- Maintain operational documentation and contribute to knowledge base articles.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Hands-on experience with Guidewire Billing System in the Insurance domain.
- Experience in BAU support and production incident management.
- Proficiency with incident management tools such as JIRA.
- Understanding of Guidewire Cloud concepts.
- Experience with Guidewire Integration Web Services.
- Proven ability to manage incidents and resolve issues within defined SLAs.
- Experience in SLA tracking and monitoring.
Desired Qualifications (Optional)
- Guidewire Associate Certification.
- Experience with log monitoring tools.
- Exposure to AWS S3 buckets.
- Experience with CI/CD tools such as Jenkins, Bamboo, or TeamCity.
- Experience using Bitbucket for code repository management.
- Knowledge of Guidewire Integration Gateway.
- Experience with APD (Advanced Product Designer).
- Familiarity with Guidewire App Events.
Location: Bangalore (Hybrid)
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let us know!
Key skills/competency
- Senior L2 Support Engineer Guidewire Billing System
- Guidewire Billing System
- Insurance Domain
- Production Support
- Incident Management
- SLA Management
- JIRA
- Guidewire Cloud
- Web Services
- CI/CD Tools
Skills & topics
- Senior L2 Support Engineer
- Guidewire Billing System
- Insurance Support
- Production Support
- Incident Management
- SLA Management
- JIRA
- Guidewire Cloud
- Web Services
- CI/CD
- L2 Support
- System Maintenance
- Troubleshooting
- IT Support
- Software Engineering
How to get hired
- Tailor your resume: Highlight Guidewire Billing System and insurance domain experience. Emphasize L2 support and incident management skills.
- Showcase your expertise: Detail your experience with JIRA, SLAs, and troubleshooting Guidewire integrations.
- Demonstrate Guidewire knowledge: Mention any Guidewire certifications or specific experience with Guidewire Cloud and web services.
- Quantify your achievements: Provide examples of successful incident resolution and SLA adherence.
- Prepare for technical questions: Be ready to discuss troubleshooting scenarios and your approach to production support.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for the Senior L2 Support Engineer role at Ascendion?
- The Senior L2 Support Engineer at Ascendion will be responsible for providing L2 production support for Guidewire Billing System applications, managing BAU operations, resolving incidents within SLA timelines, monitoring system performance, troubleshooting integrations, and collaborating with various teams to ensure application stability.
- What specific experience is required for the Senior L2 Support Engineer role at Ascendion?
- The role requires a Bachelor's degree in a relevant field, hands-on experience with Guidewire Billing System in the Insurance domain, experience in BAU support and production incident management, proficiency with JIRA, understanding of Guidewire Cloud concepts, and experience with Guidewire Integration Web Services.
- Does Ascendion offer training or development opportunities for this Senior L2 Support Engineer role?
- Ascendion emphasizes mastering your craft with leading training programs and hands-on experience, suggesting a commitment to professional development for their employees.
- What is the work arrangement for the Senior L2 Support Engineer position at Ascendion?
- This position is a hybrid role based in Bangalore.
- How does Ascendion's culture support a Senior L2 Support Engineer?
- Ascendion fosters a culture built on opportunity, inclusion, and partnership, encouraging a community of high-performing innovators who share ideas, learning, and experiences.
- What are the desired qualifications for the Senior L2 Support Engineer role at Ascendion?
- Desired qualifications include Guidewire Associate Certification, experience with log monitoring tools, exposure to AWS S3 buckets, experience with CI/CD tools (Jenkins, Bamboo, TeamCity), Bitbucket, Guidewire Integration Gateway, APD, and Guidewire App Events.
- What kind of technical environment can a Senior L2 Support Engineer expect at Ascendion?
- The role involves supporting Guidewire-based insurance applications, Guidewire Cloud environments, and working with CI/CD tools and repositories, indicating a modern and dynamic technical landscape.