12 days ago
IT Internal Tech Support Specialist
Ascendion
On Site
Full Time
$75,000
Bengaluru, Karnataka, India
Job Overview
Job TitleIT Internal Tech Support Specialist
Job TypeFull Time
Offered Salary$75,000
LocationBengaluru, Karnataka, India
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.

Job Description
About the Role
We are seeking an experienced IT Internal Tech Support professional to join our team. This is a remote position where you will be responsible for providing exceptional customer service while resolving internal employees' IT issues. You will work in a demanding, fast-paced environment and must have the ability to de-escalate upset employees with PC issues.
Job Title
IT Internal Tech Support Specialist
Responsibilities
- Work with password reset, software application access, platform access, software installation, and updates.
- Assist with different levels of internal employee PC/windows/Mac/laptops.
- Utilize strong computer skills to work with multiple windows open or multitask.
- Troubleshoot and resolve hardware or software issues.
- Provide exceptional customer service while resolving internal employees' IT issues.
- Support a demanding, fast-paced, time-sensitive environment.
- De-escalate upset internal employees with PC issues.
- Provide phone-based support and remote IT support.
- Utilize Teams, Skype, MS Office tools, Team Viewer, Remote Access, VPN, and Citrix environment.
- Address cybersecurity attacks and quickly reduce threats.
- Solve working from home internet and VPN connectivity issues.
- Demonstrate superior written and verbal communication skills as a problem solver.
- Work from home 100% of the time.
- Work early shifts between 4 AM - 6 PM MST.
- Have a separate quiet room for work.
- Maintain a strong and stable internet connection.
Required Skills
- 4+ years of experience in IT Internal Tech support.
- Experience with password reset, software application access, platform access, software installation, and updates.
- Ability to work with different levels of internal employee PC/windows/Mac/laptops.
- Strong computer skills - ability to work with 10 windows open or multitask.
- Excellent troubleshooting skills to resolve hardware or software issues.
- Excellent customer service skills and delivering exceptional service while successfully resolving internal employees' IT issues.
- Experience in phone-based support vs. being on-site.
- Experience in remote into user PC for IT support.
- Experience with Teams, Skype, MS Office tools, Team Viewer, Remote Access, VPN, and Citrix environment.
- Familiarity with cybersecurity attacks and how to quickly reduce threats and successfully re-establish working processes on PC for employees.
- Solve working from home internet, VPN connectivity issues yourself.
- Superior communication skills both written and verbal.
- Should be a problem solver.
Desirable Skills
- Certification in IT support or related field.
- Experience with additional remote support tools.
- Knowledge of IT security best practices.
Education Qualification
Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Key skills/competency
- IT Support
- Help Desk
- Remote Support
- Troubleshooting
- Customer Service
- Cybersecurity
- Windows
- Mac
- VPN
- Citrix
How to Get Hired at Ascendion
- Tailor your resume: Highlight 4+ years of IT internal tech support experience, focusing on password resets, software access, installation, and updates, as well as troubleshooting hardware/software issues. Emphasize your ability to multitask, strong computer skills, and experience with remote support tools like Team Viewer, VPN, and Citrix.
- Showcase customer service: Detail your experience in providing exceptional customer service, especially in de-escalating situations with upset employees. Include examples of phone-based support and remote PC access for IT assistance.
- Highlight technical proficiency: Clearly state your familiarity with Windows and Mac OS, cybersecurity threat reduction, and solving working-from-home connectivity issues independently. Mention any relevant certifications.
- Address remote work requirements: Confirm your ability to work 100% remotely, maintain a quiet workspace, and ensure a stable internet connection. Mention your availability for early shifts (4 AM - 6 PM MST).
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the work arrangement for the IT Internal Tech Support Specialist role at Ascendion?
02What are the typical responsibilities of an IT Internal Tech Support Specialist at Ascendion?
03What specific software and tools does an IT Internal Tech Support Specialist at Ascendion need to be familiar with?
04What is the required experience for the IT Internal Tech Support Specialist position at Ascendion?
05Does Ascendion offer opportunities for professional development for IT Internal Tech Support Specialists?
06What are the shift requirements for the remote IT Internal Tech Support Specialist role at Ascendion?
07How does Ascendion handle cybersecurity concerns in the IT Internal Tech Support Specialist role?
Explore similar opportunities that match your background