21 days ago

Customer Success Executive

Ascendion

On Site
Full Time
$85,000
Bengaluru East, Karnataka, India
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Job Overview

Job TitleCustomer Success Executive
Job TypeFull Time
Offered Salary$85,000
LocationBengaluru East, Karnataka, India
Map of Bengaluru East, Karnataka, India

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Job Description

Customer Success Executive

About the Role

Ascendion is seeking a dedicated Customer Success Executive to serve as the primary point of contact for our valued customers. This role is crucial for ensuring a seamless onboarding experience, fostering strong client relationships, and driving customer satisfaction and retention.

Responsibilities

  • Serve as the primary point of contact for customers, ensuring a smooth onboarding experience.
  • Understand client needs and help them leverage the product effectively to achieve business goals.
  • Build strong, long-term relationships to enhance customer satisfaction and retention.
  • Monitor customer health, usage patterns, and proactively address potential issues.
  • Coordinate with internal teams (sales, product, support) to resolve client queries promptly.
  • Conduct regular business reviews and provide insights to improve the customer experience.
  • Identify upsell/cross-sell opportunities and collaborate with the sales team.
  • Maintain accurate customer records and documentation in CRM tools.

Required Skills

  • Excellent communication skills.
  • Customer-first mindset.
  • Proactive issue resolution skills.
  • Ability to drive customer satisfaction and retention.

Desirable Skills

  • Experience in customer success or account management.
  • Familiarity with CRM tools.
  • Strong problem-solving abilities.

Education Qualification

Bachelor's degree in Business Administration or related field.

Key skills/competency

  • Customer Success Executive
  • Client Relationship Management
  • Customer Onboarding
  • Customer Satisfaction
  • Customer Retention
  • Account Management
  • CRM Tools
  • Upselling
  • Cross-selling
  • Business Reviews

Tags:

Customer Success Executive
Customer Success
Account Management
Client Relations
Onboarding
Customer Retention
SaaS
B2B
Relationship Management
Communication

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How to Get Hired at Ascendion

  • Tailor your resume: Highlight customer success, account management, and communication skills.
  • Craft a compelling cover letter: Emphasize your customer-first mindset and problem-solving abilities.
  • Showcase CRM experience: Detail your proficiency with CRM tools and data management.
  • Prepare for behavioral questions: Practice scenarios demonstrating customer issue resolution and relationship building.
  • Research Ascendion: Understand their values and how you can contribute to customer success.

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