Customer Success Manager - Ad Tech @ AscendAd
placeHybrid
attach_money $120,000
businessHybrid
scheduleFull Time
Posted 8 hours ago
Your Application Journey
Interview
Email Hiring Manager
***** @ascendad.com
Recommended after applying
Job Details
About the Role
The Customer Success Manager - Ad Tech at AscendAd is responsible for managing key accounts, optimizing campaign performance, and developing trusted relationships with customer stakeholders and executive sponsors.
Responsibilities
- Develop trusted relationships with key accounts and executive sponsors.
- Manage a portfolio of accounts as the face of the company.
- Monitor and analyze user acquisition data for performance improvement.
- Conduct daily campaign performance analytics and optimization.
- Develop new business within existing clients to meet monthly KPIs.
- Ensure timely delivery of solutions aligned with customer needs.
Requirements
- Experience with digital agencies, ad-tech, and online companies.
- Proven track record managing international B2B clients.
- Strong verbal and written English communication skills.
- A 'hunter' personality with a drive to grow business and accounts.
- Ability to maintain long term business relationships with international clients.
- Skilled in communicating and influencing key stakeholders at all levels.
- Ability to juggle multiple projects with sharp attention to detail.
- Excellent listening, negotiation, and client-focused solution delivery skills.
Key skills/competency
- Customer Success
- Account Management
- Ad Tech
- Digital Marketing
- User Acquisition
- Analytics
- Optimization
- Relationship Building
- Communication
- Negotiation
How to Get Hired at AscendAd
🎯 Tips for Getting Hired
- Research AscendAd's culture: Understand their user acquisition solutions and values.
- Customize your resume: Highlight digital agency and ad-tech experience.
- Prepare campaign analytics examples: Showcase performance improvement case studies.
- Practice stakeholder communication: Demonstrate your negotiation and presentation skills.
📝 Interview Preparation Advice
Technical Preparation
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Review campaign analytics tools and methodologies.
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Practice data interpretation and ROI improvement techniques.
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Familiarize with digital marketing KPI tracking.
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Study ad-tech software and performance dashboards.
Behavioral Questions
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Describe a time building client relationships.
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Explain conflict resolution in account management.
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Discuss managing multiple priorities effectively.
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Tell about a successful negotiation experience.
Frequently Asked Questions
What qualifications does AscendAd seek for a Customer Success Manager - Ad Tech?
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How important is digital agency experience for the Customer Success Manager role at AscendAd?
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What kind of customer relationships are expected for this role at AscendAd?
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How does campaign performance analytics factor into the role of a Customer Success Manager at AscendAd?
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