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Customer Success Manager - Ad Tech

AscendAd

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Original Job Summary

About the Role

The Customer Success Manager - Ad Tech at AscendAd is responsible for managing key accounts, optimizing campaign performance, and developing trusted relationships with customer stakeholders and executive sponsors.

Responsibilities

  • Develop trusted relationships with key accounts and executive sponsors.
  • Manage a portfolio of accounts as the face of the company.
  • Monitor and analyze user acquisition data for performance improvement.
  • Conduct daily campaign performance analytics and optimization.
  • Develop new business within existing clients to meet monthly KPIs.
  • Ensure timely delivery of solutions aligned with customer needs.

Requirements

  • Experience with digital agencies, ad-tech, and online companies.
  • Proven track record managing international B2B clients.
  • Strong verbal and written English communication skills.
  • A 'hunter' personality with a drive to grow business and accounts.
  • Ability to maintain long term business relationships with international clients.
  • Skilled in communicating and influencing key stakeholders at all levels.
  • Ability to juggle multiple projects with sharp attention to detail.
  • Excellent listening, negotiation, and client-focused solution delivery skills.

Key skills/competency

  • Customer Success
  • Account Management
  • Ad Tech
  • Digital Marketing
  • User Acquisition
  • Analytics
  • Optimization
  • Relationship Building
  • Communication
  • Negotiation

How to Get Hired at AscendAd

🎯 Tips for Getting Hired

  • Research AscendAd's culture: Understand their user acquisition solutions and values.
  • Customize your resume: Highlight digital agency and ad-tech experience.
  • Prepare campaign analytics examples: Showcase performance improvement case studies.
  • Practice stakeholder communication: Demonstrate your negotiation and presentation skills.

📝 Interview Preparation Advice

Technical Preparation

Review campaign analytics tools and methodologies.
Practice data interpretation and ROI improvement techniques.
Familiarize with digital marketing KPI tracking.
Study ad-tech software and performance dashboards.

Behavioral Questions

Describe a time building client relationships.
Explain conflict resolution in account management.
Discuss managing multiple priorities effectively.
Tell about a successful negotiation experience.