User Experience and Website Specialist
@ Ascend Learning

Hybrid
$80,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX******* @ascendlearning.com
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Job Details

About Ascend Learning

Ascend Learning is a leader in educational content and online solutions, serving students, educators, employers, and healthcare professionals with data-driven, outcomes-based solutions. We put people first and thrive on innovation, action, and collaboration.

Role Overview

As a User Experience and Website Specialist, you will combine user testing with website updates and maintenance to ensure our digital properties deliver a seamless and engaging experience. You will analyze customer interactions, conduct usability tests, and implement improvements based on your findings.

Key Responsibilities

  • Conduct remote usability testing, heuristic reviews, surveys, and journey mapping.
  • Maintain website elements including outage banners and coupon codes.
  • Lead cross-functional teams to enhance customer journey mapping initiatives.
  • Perform compliance audits and manage continuous improvement projects.
  • Utilize data analysis tools such as UserTesting, UserZoom, and Microsoft Clarity.

Qualifications

Bachelor's degree in Human-Computer Interaction, Psychology, Marketing or a related field. Minimum of 3 years’ experience in UX research, customer journey analysis or a related role with proven results. Proficiency with data analysis tools and familiarity with HTML/CSS are essential.

Benefits & Culture

  • Flexible and generous paid time off
  • Competitive insurance packages and 401(k) matching
  • Hybrid work environment with on-site workout facilities
  • Tuition reimbursement and parental leave
  • A diverse, inclusive, and people-first culture that values belonging

Key skills/competency

UX, usability testing, journey mapping, customer analytics, HTML, CSS, UserTesting, UserZoom, data analysis, compliance

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How to Get Hired at Ascend Learning

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant UX and web maintenance experience.
  • Research Ascend Learning: Understand their data-driven education solutions.
  • Prepare case studies: Share tangible results from UX projects.
  • Practice usability scenarios: Showcase problem-solving skills in interviews.

📝 Interview Preparation Advice

Technical Preparation

Review HTML and CSS fundamentals.
Practice usability testing techniques.
Explore UserTesting and Microsoft Clarity tools.
Study data analysis methods for web insights.

Behavioral Questions

Discuss teamwork in digital project challenges.
Explain handling conflicting priorities in UX tasks.
Share examples of creative problem solving.
Describe adapting to rapid technology changes.

Frequently Asked Questions