User Experience and Website Specialist

@ Ascend Learning

About Ascend Learning

Ascend Learning is a leader in educational content and online solutions, serving students, educators, employers, and healthcare professionals with data-driven, outcomes-based solutions. We put people first and thrive on innovation, action, and collaboration.

Role Overview

As a User Experience and Website Specialist, you will combine user testing with website updates and maintenance to ensure our digital properties deliver a seamless and engaging experience. You will analyze customer interactions, conduct usability tests, and implement improvements based on your findings.

Key Responsibilities

• Conduct remote usability testing, heuristic reviews, surveys, and journey mapping.
• Maintain website elements including outage banners and coupon codes.
• Lead cross-functional teams to enhance customer journey mapping initiatives.
• Perform compliance audits and manage continuous improvement projects.
• Utilize data analysis tools such as UserTesting, UserZoom, and Microsoft Clarity.

Qualifications

Bachelor's degree in Human-Computer Interaction, Psychology, Marketing or a related field. Minimum of 3 years’ experience in UX research, customer journey analysis or a related role with proven results. Proficiency with data analysis tools and familiarity with HTML/CSS are essential.

Benefits & Culture

• Flexible and generous paid time off
• Competitive insurance packages and 401(k) matching
• Hybrid work environment with on-site workout facilities
• Tuition reimbursement and parental leave
• A diverse, inclusive, and people-first culture that values belonging

Key skills/competency

UX, usability testing, journey mapping, customer analytics, HTML, CSS, UserTesting, UserZoom, data analysis, compliance