Commercial Operations Manager

@ ASC Engineered Solutions

Commercial Operations Manager at ASC Engineered Solutions

ASC Engineered Solutions is seeking a data-driven and strategic Commercial Operations Manager to serve as the critical liaison between the operations team and key customers. In this role, you will ensure seamless communication, efficient issue resolution, and alignment across departments to improve customer satisfaction and drive operational efficiency.

Key Responsibilities

• Act as the primary communication conduit between operations and customers.
• Align customer program expectations including lead times and service levels with operational capabilities.
• Partner with sales to increase selling time and streamline operational tasks.
• Track and report on the status of large, complex orders with high SKU counts.
• Support continuous improvement initiatives in communication and escalation processes.
• Maintain accurate documentation of customer interactions and resolutions.

Impact & Value

• Improve customer satisfaction and retention through clear, timely communication.
• Provide structured feedback to operations based on customer expectations.
• Strengthen alignment between commercial and operations teams.
• Collaborate cross-functionally with Sales, Operations, Channel, and IT teams.
• Track program effectiveness and recommend improvements.

What You Will Bring

• Bachelor's degree in supply chain management, business, mathematics, statistics, or related field.
• 3+ years experience in demand planning, supply chain management, or similar role.
• Proven experience solving problems with data and implementing solutions with National Distributors.
• Proficiency in Microsoft Excel, data visualization tools, and relevant planning systems.
• Strong analytical skills and familiarity with financial metrics, PowerBI, and Snowflake.
• Customer-focused approach with a proactive, solution-oriented communication style.
• Demonstrated leadership in cross-functional roles among Sales, Operations, Supply Chain & Customer Service.
• Ability to manage complex business environments and high SKU counts effectively.
• Willingness to travel up to 10%.

Key skills/competency

• communication
• operations
• customer satisfaction
• supply chain
• data analysis
• reporting
• leadership
• continuous improvement
• Excel
• PowerBI