Commercial Operations Manager
@ ASC Engineered Solutions

Hybrid
$90,000
Hybrid
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @ascengineeredsolutions.com
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Job Details

Commercial Operations Manager

ASC Engineered Solutions is seeking a data-driven and strategic Commercial Operations Manager. This role acts as a liaison between the operations team and key customers, ensuring seamless communication, efficient issue resolution, and alignment across departments.

How You Will Help

  • Serve as the primary communication conduit between operations and customers regarding shipping dates and supply issues.
  • Align customer program expectations with operational capabilities and compliance standards.
  • Partner with sales to increase selling time and streamline operational tasks.
  • Track and report on the status of large, complex orders with high SKU counts.
  • Support continuous improvement initiatives in communication and escalation processes.
  • Maintain accurate documentation of customer interactions and resolutions.

Impact & Value

  • Improve customer satisfaction and retention through timely, clear communication.
  • Provide structured feedback to operations based on customer expectations.
  • Strengthen alignment between commercial and operations teams.
  • Collaborate cross-functionally with Sales, Operations, Channel, and IT.
  • Track program effectiveness and recommend improvements.

What You Will Bring

  • Bachelor's degree in supply chain management, business, mathematics, statistics, or related field.
  • 3+ Years experience in demand planning, supply chain management, or similar roles.
  • Experience using data to solve problems with large National Distributors.
  • Proficiency with Microsoft Excel, data visualization tools, and planning systems.
  • Strong analytical skills and familiarity with PowerBI and Snowflake.
  • Customer-focused with a can-do mindset and passion for problem-solving.
  • Strong leadership and cross-functional collaboration skills.
  • Experience managing complex businesses with large product portfolios and high SKU counts.
  • High sense of urgency, accountability, and professional communication.
  • Willingness to travel up to 10%.

Key skills/competency

  • Data-driven
  • Communication
  • Collaboration
  • Customer-focus
  • Leadership
  • Supply chain
  • Problem-solving
  • Analytical
  • Documentation
  • Continuous Improvement
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How to Get Hired at ASC Engineered Solutions

🎯 Tips for Getting Hired

  • Research ASC Engineered Solutions: Understand their mission, values, and news.
  • Customize your resume: Emphasize supply chain and data skills.
  • Highlight relevant experience: Focus on operations and customer service.
  • Prepare data examples: Demonstrate analytical problem-solving skills.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft Excel functions.
Practice PowerBI dashboard creation.
Familiarize with Snowflake data queries.
Study supply chain metrics analysis.

Behavioral Questions

Describe a challenging customer situation you resolved.
Explain your approach to cross-team collaboration.
Share an example of process improvement initiative.
Discuss handling complex order management conflicts.

Frequently Asked Questions