Commercial Operations Manager @ ASC Engineered Solutions
placeHybrid
attach_money $90,000
businessHybrid
scheduleFull Time
Posted 11 hours ago
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Email Hiring Manager
***** @ascengineeredsolutions.com
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Job Details
Commercial Operations Manager
ASC Engineered Solutions is seeking a data-driven and strategic Commercial Operations Manager. This role acts as a liaison between the operations team and key customers, ensuring seamless communication, efficient issue resolution, and alignment across departments.
How You Will Help
- Serve as the primary communication conduit between operations and customers regarding shipping dates and supply issues.
- Align customer program expectations with operational capabilities and compliance standards.
- Partner with sales to increase selling time and streamline operational tasks.
- Track and report on the status of large, complex orders with high SKU counts.
- Support continuous improvement initiatives in communication and escalation processes.
- Maintain accurate documentation of customer interactions and resolutions.
Impact & Value
- Improve customer satisfaction and retention through timely, clear communication.
- Provide structured feedback to operations based on customer expectations.
- Strengthen alignment between commercial and operations teams.
- Collaborate cross-functionally with Sales, Operations, Channel, and IT.
- Track program effectiveness and recommend improvements.
What You Will Bring
- Bachelor's degree in supply chain management, business, mathematics, statistics, or related field.
- 3+ Years experience in demand planning, supply chain management, or similar roles.
- Experience using data to solve problems with large National Distributors.
- Proficiency with Microsoft Excel, data visualization tools, and planning systems.
- Strong analytical skills and familiarity with PowerBI and Snowflake.
- Customer-focused with a can-do mindset and passion for problem-solving.
- Strong leadership and cross-functional collaboration skills.
- Experience managing complex businesses with large product portfolios and high SKU counts.
- High sense of urgency, accountability, and professional communication.
- Willingness to travel up to 10%.
Key skills/competency
- Data-driven
- Communication
- Collaboration
- Customer-focus
- Leadership
- Supply chain
- Problem-solving
- Analytical
- Documentation
- Continuous Improvement
How to Get Hired at ASC Engineered Solutions
🎯 Tips for Getting Hired
- Research ASC Engineered Solutions: Understand their mission, values, and news.
- Customize your resume: Emphasize supply chain and data skills.
- Highlight relevant experience: Focus on operations and customer service.
- Prepare data examples: Demonstrate analytical problem-solving skills.
📝 Interview Preparation Advice
Technical Preparation
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Review Microsoft Excel functions.
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Practice PowerBI dashboard creation.
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Familiarize with Snowflake data queries.
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Study supply chain metrics analysis.
Behavioral Questions
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Describe a challenging customer situation you resolved.
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Explain your approach to cross-team collaboration.
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Share an example of process improvement initiative.
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Discuss handling complex order management conflicts.
Frequently Asked Questions
What qualifications does ASC Engineered Solutions seek for a Commercial Operations Manager?
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How critical is cross-functional collaboration for this Commercial Operations Manager role at ASC Engineered Solutions?
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What are the main responsibilities for the Commercial Operations Manager at ASC Engineered Solutions?
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How important is data proficiency for the Commercial Operations Manager position at ASC Engineered Solutions?
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