Senior Business Analyst - CRM

Senior Business Analyst - CRM

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!

Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating the progress for all New Zealanders.

The Transformation and Delivery Practice is a team which works across all areas ("chapters") of delivery, including Business Analysis, Change Management, Execution (which includes Delivery Leads and Project Management), and Portfolio. These chapters support initiatives right across ASB, helping us work in new ways, and developing outstanding customer experiences through change and transformation.

Mo te tūranga | About the Role

The Senior Business Analyst - CRM position will focus on enabling great customer outcomes by providing business analysis services within our Enterprise Customer Tribe, supporting the transformation of our CRM experiences to help accelerate progress for all New Zealanders.

Key Responsibilities Include

• Business Analysis activities in our CRM squads, exhibiting the below skills in everything you do:
• Critical Thinking: A talent for analytical thinking and problem-solving, getting to the essence of what customers value.
• Professional Relationships: A strong focus on building positive professional relationships and fostering a collaborative team working environment.
• Ethics and Accountability: Ethics, personal accountability, integrity, self-organisation, and time-management.
• Growth and Results Mindset: A growth and results mindset to explore and learn new concepts, ideas, and continuous improvement opportunities.
• Contextual Understanding: An understanding of how information fits into a larger context and what details are important.
• Positive Attitude: A positive attitude in the face of change.

Mōu |About you

You are a passionate, positive and experienced professional who has a demonstrated ability to think critically to enable great customer outcomes. You are skilled at managing a diverse mix of stakeholders using all forms of communications, with proven experience in managing complex processes and transformational change. You are known for taking a united, fun, collaborative and empowering approach to complex pieces of work.

• To have demonstrated these traits you'd likely have at least 5 years' working as a Business Analyst, with Salesforce experience
• Knowledge of banking, wealth management or insurance as well as working with highly complex models, is ideal.

He aha tā mātou | What can we offer?

This is your chance to leverage your existing knowledge, and make a significant impact for all of Aotearoa and our ASB customers

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities.

We offer a flexible and supportive work environment and offer an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.

ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.

Me pēhea te tono | How to apply?

If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Key skills/competency

• Business Analysis
• CRM Transformation
• Salesforce
• Stakeholder Management
• Critical Thinking
• Problem-solving
• Change Management
• Customer Experience
• Banking Industry Knowledge
• Agile Methodologies