Pega Customer Experience Owner

Pega Customer Experience Owner at ASB Bank

At ASB, we are more than a bank. We are a purpose-led organisation that helps people, communities, and our environment thrive together. Our values of Courage, Care, and Curiosity guide us to challenge the status quo, genuinely care for those we work with and serve, and always look for new ways to improve. As one of Aotearoa’s most trusted banking partners, we offer the scale and stability of a large organisation while recognising and valuing each person’s contribution.

As a Pega Customer Experience Owner (CXO), you’ll lead agile squads to design and deliver customer-centric solutions using Pega and other enterprise platforms. You’ll drive digital transformation, champion innovation, and ensure the customer voice is central to everything we do.

Key Responsibilities

• Lead cross-functional teams to deliver business value and improve customer journeys
• Prioritise and manage backlogs, epics, and features aligned with ASB’s strategy
• Represent the customer in all squad activities and decisions
• Collaborate with stakeholders across technology, digital, and operations
• Drive continuous improvement, innovation, and agile ways of working
• Ensure delivery meets risk management, compliance, and quality standards
• Translate business needs into funding and capability requests
• Measure and communicate outcomes aligned to Tribe goals and OKRs
• Enable frontline and back-office teams through workflow automation

About You

You’re a strategic leader with a passion for delivering outstanding customer experiences. You thrive in agile environments, confidently challenge the status quo, and bring people together to drive meaningful change.

Key Skills And Experience

• Proven experience in customer experience, digital, or technology roles
• Strong stakeholder management and influencing skills
• Technical understanding of software, enterprise platforms, and workflow automation
• Excellent communication, problem-solving, and decision-making abilities
• Skilled at prioritising, planning, and delivering work in agile teams
• Calm, resilient, and adaptable under pressure
• Experience with Pega Case Management or similar technology (desirable)
• Experience leading delivery across multiple regions (desirable)

Working at ASB

Our values guide everything we do for our team, customers, and community. At ASB, you will enjoy:

• Career growth through learning and development, training, courses, and internal opportunities
• An inclusive culture with values-led teams that celebrate diversity and support employee-led communities
• Health and wellbeing support, including Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support
• Meaningful benefits such as discounted banking, insurance, and a generous parental leave top-up
• Impactful work as part of a purpose-led organisation that makes a difference for New Zealanders

How To Apply

If this sounds like your next move, click “apply”. We would love to hear from you, please note that we will start reviewing application from mid-January 2026 onwards. Please note that successful candidates will need to complete pre-employment checks. These may include a Police Check, Credit Check, compliance checks, and qualification verification in New Zealand and overseas if required.

Key skills/competency

• Customer Experience
• Pega Case Management
• Agile Methodologies
• Digital Transformation
• Stakeholder Management
• Workflow Automation
• Product Backlog Management
• Innovation Leadership
• Cross-functional Team Leadership
• Risk & Compliance