Desktop Support Engineer
Arvensys Group · Nashik, Maharashtra, India
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- On site
- Full-time
- ₹230,000 / year
- Nashik, Maharashtra, India
Job highlights
- Provide IT infrastructure field support.
- Troubleshoot hardware, software, OS issues.
- Install and fix computer peripherals.
- Manage network concepts and smart hands.
- Communicate effectively with clients.
About the role
Desktop Support Engineer - Arvensys Group
Arvensys Group is seeking a dedicated Desktop Support Engineer for its Nashik location. This role requires immediate availability or a notice period of up to 15 days. The offered compensation is between 20,000-23,000 CTC, with a required experience of 2+ years.
Job Responsibilities
- Provide IT Infrastructure field support for 2-3 years, troubleshooting and resolving hardware, software, and operating system issues while adhering to security and compliance standards.
- Conduct background checks, including verifiable references for education, qualifications, and previous employment.
- Install, troubleshoot, and fix hardware problems for desktops, printers, laptops, and other computer peripherals.
- Follow installation instructions for desktop applications and troubleshoot related issues.
- Possess basic knowledge of enterprise LAN/WAN setups and concepts, with the ability to perform smart hand activities under direction.
- Be capable of lifting and moving computer equipment weighing up to 50 lbs.
- Provide desk-side support and PC break/fix services, including basic Windows OS administration.
- Identify locations requiring basic Mac OS support as a smart hands event and collaborate on a support strategy.
- Preference for candidates with an Associate's Degree in Electronics and CompTIA A+ Certification, or equivalent internal standards.
- Experience with anti-spyware and anti-virus software.
- Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Evaluate and install computer and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, and cabinets, under client-supported 'Smart Hands' capability.
- Troubleshoot systems and networks using deductive reasoning skills under 'Smart Hands' capability.
- Demonstrate good written and oral communication skills in both local language and English.
- Ability to work under deadlines and complete tasks on time.
- May be subject to a Service Readiness test by the client, with all training provided by the client.
- Must possess a simple tool kit and a valid mobile phone, remaining contactable after hours for emergencies.
Key Skills/Competency
- Desktop Support
- IT Infrastructure
- Hardware Troubleshooting
- Software Troubleshooting
- Operating Systems
- Network Concepts
- Customer Service
- Problem Solving
- CompTIA A+
- Anti-virus Software
Skills & topics
- Desktop Support
- IT Support
- Field Service Engineer
- Hardware Troubleshooting
- Software Support
- Windows OS
- Network Support
- Technical Support
- Arvensys Group
- Nashik Jobs
How to get hired
- Tailor your resume: Highlight 2+ years of IT infrastructure support, hardware/software troubleshooting, and OS administration experience.
- Emphasize relevant certifications: Mention CompTIA A+ or equivalent if applicable, and your Associate's Degree in Electronics.
- Showcase technical skills: Detail your experience with network concepts, TCP/IP, DNS, DHCP, VPN, RDP, and antivirus software.
- Prepare for background checks: Have auditable references for education and previous employment ready.
- Confirm availability: Ensure your notice period is immediate or within 15 days for quick onboarding.
Technical preparation
Master Windows OS and basic administration.,Practice troubleshooting hardware, peripherals, printers.,Review TCP/IP, DNS, DHCP, VPN concepts.,Familiarize with antivirus/anti-spyware tools.
Behavioral questions
Describe a complex hardware issue resolved.,How do you handle difficult client interactions?,Detail a time you worked under pressure.,Explain how you prioritize multiple support tasks.
Frequently asked questions
- What is the salary range for the Desktop Support Engineer role at Arvensys Group in Nashik?
- The Desktop Support Engineer position at Arvensys Group in Nashik offers a CTC between 20,000 to 23,000.
- What is the required experience for the Arvensys Group Desktop Support Engineer job?
- Candidates need a minimum of 2+ years of experience in IT infrastructure field support to be considered for the Desktop Support Engineer role at Arvensys Group.
- Does Arvensys Group require specific certifications for the Desktop Support Engineer role?
- Arvensys Group prefers candidates with a CompTIA A+ Certification and an Associate's Degree in Electronics, but will consider those meeting their internal standards.
- What is the notice period flexibility for the Desktop Support Engineer position?
- The company requires candidates to have an immediate notice period or a maximum of 15 days for the Desktop Support Engineer role.
- What technical skills are essential for the Desktop Support Engineer at Arvensys Group?
- Essential technical skills include troubleshooting hardware, software, operating systems, basic networking (LAN/WAN, TCP/IP, DNS, DHCP, VPN, RDP), and experience with antivirus/anti-spyware software.
- Will there be a background check for the Desktop Support Engineer position?
- Yes, Arvensys Group insists on background checks for all technicians, including auditable references for education, qualifications, and previous employment history.
- What are the physical requirements for the Desktop Support Engineer role?
- The Desktop Support Engineer must be able to lift and move computer equipment weighing up to 50 lbs.
- Is communication skill important for the Desktop Support Engineer role at Arvensys Group?
- Yes, good written and oral communication skills in both the local language and English are important for effective client and management interaction.