Desktop Support Lead @ Arup
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Job Details
About Arup and the Role
Arup has set a high standard for over 75 years with purpose, shared values, and a collaborative approach. You will join a diverse, extraordinary collective that values individuality and social impact.
Team and Responsibilities
This role is part of the Digital Technology group in the Client Services team. You will lead an IT team across the Canadian region from a senior position based in Toronto. Responsibilities include:
- Leading IT support teams and managed service providers.
- Inspiring and mentoring Client Services Analysts.
- Delivering regional/global IT projects in collaboration with multifunctional teams.
- Engaging with business team members to align solutions with needs.
- Championing operational excellence using ITIL-compliant practices.
Essential Skills
Applicants should have at least 6 years of experience in leading IT support teams, a strong ability to deliver IT projects, and hands-on experience in managing Microsoft environments, Audio Visual systems, and server infrastructure. A sound understanding of ITIL and experience with ITSM platforms like ServiceNow is essential.
What We Offer
At Arup, you will be provided an attractive total reward package that includes competitive pay, a comprehensive benefits program, profit sharing, flexible working arrangements, and opportunities for personal growth.
Key Skills/Competency
- IT leadership
- Team mentoring
- IT project delivery
- Client engagement
- Operational excellence
- ITIL
- ServiceNow
- Microsoft environment
- Digital transformation
- Collaboration
How to Get Hired at Arup
🎯 Tips for Getting Hired
- Research Arup's culture: Understand their values and collaborative approach.
- Tailor your resume: Highlight leadership in IT support roles.
- Show technical expertise: Emphasize experience with Microsoft and ITSM.
- Prepare for interviews: Use examples of team mentorship and project success.