Want to get hired at Arrise Solutions (India) Pvt. Ltd?

L2 Infrastructure Engineer

Arrise Solutions (India) Pvt. Ltd

Hyderabad, Telangana, IndiaOn Site

Original Job Summary

Overview

The L2 Infrastructure Engineer at Arrise Solutions (India) Pvt. Ltd provides Level 2 infrastructure support focusing on network devices, VPN and remote access, Active Directory servers, Azure Entra, and monitoring & SIEM tools.

Key Responsibilities

  • Support network devices including Firewalls (Palo Alto, Cisco, Sophos, SonicWall) and Switches/WiFi (Cisco, HP, TP-Link, Ubiquiti/Unify, D-Link, Aruba).
  • Manage VPN, remote access, Active Directory servers and Azure Entra.
  • Utilize Monitoring and SIEM tools such as Zabbix, Sentinel, PRTG, and NetFlow Analyzer to monitor and resolve alerts within SLA.
  • Analyze and troubleshoot complex issues across cloud, on-prem, and hybrid environments.
  • Use TeamViewer, Jira, and other collaboration tools for remote support and ticket management.
  • Perform detailed shift handovers and generate reports to identify trends and proactive fixes.
  • Participate in project tasks, maintenance activities, and process improvement efforts.
  • Collaborate with global teams to ensure uptime and business continuity.

Required Skills & Qualifications

  • 5–7 years in infrastructure engineering or network administration.
  • Expertise in firewall platforms, switches, VPN, cloud environments, Active Directory and Azure Entra ID.
  • Proficiency with Zabbix, Sentinel, PRTG, NetFlow Analyzer.
  • Excellent troubleshooting and documentation skills; experience with TeamViewer and Jira.
  • Fluent English communication and strong interpersonal skills.

Preferred Qualifications

  • Certifications such as CCNA/CCNP, Microsoft/Azure, ITIL Foundation.
  • Experience with hybrid infrastructure models, cloud-native tools, automation or scripting (PowerShell, Bash).

Key skills/competency

  • L2 Infrastructure Engineer
  • Network Devices
  • Firewalls
  • Active Directory
  • Azure Entra
  • Monitoring Tools
  • SIEM
  • Troubleshooting
  • Documentation
  • Remote Support

How to Get Hired at Arrise Solutions (India) Pvt. Ltd

🎯 Tips for Getting Hired

  • Research Arrise Solutions' culture: Study their mission and global presence.
  • Customize your resume: Highlight infrastructure and network skills.
  • Prepare technical examples: Include detailed troubleshooting scenarios.
  • Practice communication: Emphasize fluent English and teamwork.

📝 Interview Preparation Advice

Technical Preparation

Review firewall configurations and network protocols.
Practice troubleshooting cloud and on-prem issues.
Update skills on monitoring and SIEM tools.
Test remote support platforms like TeamViewer and Jira.

Behavioral Questions

Describe a high-pressure troubleshooting situation.
Explain how you manage shift handovers.
Discuss teamwork with global colleagues.
Share an example of proactive problem solving.