Client Success Manager

About Array

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

What You Will Do as a Client Success Manager

• Own a book of up to 150 strategically valuable Array+ clients
• Develop messaging and communicate to clients about how they can maximize the value of Array+ for their users
• Work closely with the Conversion Rate Optimization Lead to share the results of product experimentation and optimization with Array+ clients
• Provide proactive communication to clients about changes to the Array+ product
• Work closely with Array’s Deployment and Support teams to effectively onboard new Array+ clients and provide excellent customer service and support
• Run renewal conversations and negotiations with Array+ clients
• Document client feedback and relay to Conversion Rate Optimization Lead and Product team
• Own growth metrics for Array+ revenue and active users
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

What You Have

• 5+ years of experience in a similar Client Success Manager role, preferably at a high-growth tech startup and or a financial institution
• Experience owning a large book of business and being responsible for revenue and active user growth
• A knack for managing internal and external stakeholders to achieve the best possible result for the clients and the business
• Ability to think strategically and anticipate customer needs
• Basic understanding of UI/UX best practices
• Experience with a free to premium model is a major plus
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay Transparency

$125,000+ for base salary, depending on experience.

Expected Interview Process

Recruiter Conversation - Hiring Manager Interview - Loop round, includes How We Work.

Benefits and Perks

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• AnniversArray Kits for work anniversaries

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Key skills/competency

• Client Success Management
• Account Growth
• Fintech Industry
• Customer Relationship Management
• SaaS Experience
• Conversion Rate Optimization
• UI/UX Best Practices
• AI Tools Proficiency
• Stakeholder Management
• Renewal Negotiations