Digital Radio Engineer

Digital Radio Engineer

Working as a Digital Radio Engineer at Arqiva, you'll be based out of Emley Moor, Huddersfield, undertaking 12-hour shifts. This pivotal role involves monitoring and managing Arqiva's Digital Radio Baseband systems, ancillary equipment, and the Arqiva Audio Streaming product, ensuring optimal performance and swift corrective action when needed.

You will play an integral role in protecting the commercial value of Arqiva’s sites, which is a critical part of how Arqiva delivers for its customers.

What's In It For You

• Competitive salary of £37k to £50k depending on experience, plus an additional 20% shift allowance.
• Work Life Smarter – Arqiva's commitment to a flexible and hybrid working culture.
• Generous pension scheme starting at 6% rising to 10%.
• A unique wellbeing programme that looks after your holistic health.
• Access to multiple learning platforms to support your individual development.
• Active and diverse networks that build community, support wellbeing, and advocate for change.
• A comprehensive set of benefits including discounts on big brands, gymflex memberships, and paid volunteering leave.

The Role

Operating within a 24/7 team under the supervision of the Team Leader – Digital Radio, you will monitor the status and performance of Digital Radio Baseband systems and ancillary equipment, along with the Arqiva Audio Streaming product. Your responsibilities include taking corrective action on both platforms as required and working closely with Radio Network Operators to manage all networks and systems related to Digital Radio.

You will provide essential technical support for Field Engineers and act as a primary technical contact for customers concerning DAB Multiplexing platforms and the Arqiva Audio streaming platform.

What You'll Be Working On

• End-to-end management of the Digital Radio Platform for all commercial Arqiva Managed DAB Multiplexers and associated equipment.
• Manage multiplexer configurations according to customer and Radio Business unit requirements via Arqiva's change request system.
• Provide first-line support for DAB distribution via 2WCOM DAB4C/EDICs.
• Offer technical support to field engineers and other Arqiva divisions.
• Assist in the delivery of new installations and re-engineering projects.
• Deliver first-line support for the Arqiva Audio Streaming product, including fault diagnosis and escalation.
• Manage revenue generation, damage limitation, and foster effective relations with internal and external Arqiva customers.
• Accept, acknowledge, and respond to all baseband and audio streaming alarms, initiating appropriate controls.
• Communicate fault conditions to field staff, customers, and service suppliers (e.g., Virgin Media, SoundStack).
• Ensure fault resolution within Service Level Agreement (SLA) and contractual limits, invoking escalation and disaster recovery procedures when necessary.
• Participate in Continual Service Improvement initiatives within the DAB Baseband team.
• Facilitate fault location and clearance to optimize customer perception of Arqiva.
• Maintain professional interaction with Arqiva personnel and customers.
• Produce appropriate records, reports, and procedures to support the continued and improved operation of UK DAB systems and the Arqiva Audio Streaming system.
• Generate regular and ad-hoc, clear and concise operational reports within required timescales for both internal and external use.
• Mentor Trainee Systems Engineers (Digital Radio) through their training period.
• Develop comprehensive knowledge of systems and components to support other functions.
• Provide direct operational support at both user and administrator levels for network management software systems.
• Supply remote operation of engineering-level interfaces to individual technical equipment items.
• Possess detailed knowledge and understanding of customer requirements and how these are met within the system(s).
• Support and implement Arqiva company values within the DAB Baseband team and wider BOC.

What We're Looking For

Role Requirements

• Full UK driving licence.
• Willingness to undertake extensive training, including periods away from Emley Moor.
• Ability to work flexible shift patterns, including nights and weekends.

Technical & Sector Skills

• Knowledge of Digital Radio networks and ensembles, including multiplex manager setup.
• Proficiency in Microsoft Office and Windows applications.
• Familiarity with Unix, shells, shell scripting, and general command line operation.
• Networking knowledge: SNMP, TCP/IP, Telnet, FTP.
• Understanding of telecoms technologies: Ethernet, ISDN, X.21, E1, SDH, and timing/clock systems.
• Knowledge of system base codecs, MPEG systems, and COFDM transmission.
• Experience with Radioscape and Paneda software.
• Ability to operate/configure routers, switches, and hubs.
• Knowledge of audio formats/interfaces (analogue, AES/EBU).
• Awareness of scheduling/automation systems and RF receiver/transmitter, aerial, and electricity supply systems.

If you're unsure whether you meet every requirement, Arqiva encourages you to apply, as your experience may be exactly what they're looking for.

Why Arqiva

Arqiva is the UK’s leader in TV and radio broadcast and the country’s top smart utilities platform, shaping the future of connectivity. Their infrastructure delivers media and data precisely where needed, connecting millions every day. At Arqiva, you'll find supportive teams, active colleague networks, and opportunities for growth, all while enjoying benefits designed to support your wellbeing and lifestyle.

Our commitment to Diversity & Inclusion

Arqiva is dedicated to building an inclusive workplace where everyone feels valued and empowered. They welcome applications from all backgrounds and experiences and offer adjustments at any stage of the recruitment process if needed.

Key skills/competency

• Digital Radio Networks
• DAB Multiplexing
• Audio Streaming
• Network Operations
• Technical Support
• Fault Diagnosis
• SLA Management
• Unix/Shell Scripting
• Telecoms Technologies
• MPEG Systems