Customer Care Representative, AU / UK / EU
Arketa · European Union
- Hybrid
- Full-time
- $70,000 / year
- European Union
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Job highlights
- Support wellness businesses with Arketa platform.
- Build relationships and create magical experiences.
- Troubleshoot issues and resolve customer problems.
- Advocate for partners and improve product features.
- Competitive salary, stock options, and PTO.
About the role
About Arketa
Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.
With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint.
We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness.
The Role
Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a Bonus.
What You’ll Do:
- Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email
- Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries
- Guide new Partners once they have finished onboarding and help with migrations
- Troubleshooting and problem solving quickly to deliver fast responses
- Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation
- Become an expert on all things Arketa by learning new tools and keeping our customers educated
- Always advocating for our Partners while also advocating for Arketa
- Report on insights + industry feedback from customers to improve product features
What We’re Looking For:
- You love meeting and helping new people, kindness comes easily to you, and you have a great attitude!
- You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, Arketa, or an equivalent
- You have previous experience in a role requiring impeccable written communications across social and email
- Have great judgment and can problem solve on your feet, always keeping the customer experience in mind
- Ability to identify opportunities for process improvement that contributes to a first-class customer experience
- Can explain complex issues clearly
- Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals
- Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals
- Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you
- Four-year post-secondary education/Bachelor's degree (preferred)
- Experience with Intercom, Slack, Notion and Google Suite a big plus. If not, the ability to learn new tech fast will be very important
- 1-2 years experience in a Customer Support, Communications/PR, or social-oriented role
What we offer:
- Competitive Salary
- Stock Options
- Unlimited PTO
- Ownership and Opportunity for Advancement
Equal Opportunity Employer Statement
Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.
Key skills/competency
- Customer Support
- Relationship Building
- Problem Solving
- Communication
- Empathy
- De-escalation
- Product Knowledge
- Process Improvement
- Teamwork
- Time Management
Skills & topics
- Customer Support
- Customer Service
- Wellness Industry
- Fitness Tech
- Relationship Management
- Problem Solving
- Communication Skills
- Chat Support
- Email Support
- SaaS Support
How to get hired
- Tailor your resume: Highlight experience in customer support, wellness industry, and communication tools.
- Showcase relevant skills: Emphasize empathy, problem-solving, and relationship-building in your application.
- Research Arketa: Understand their mission and how you can contribute to their growth.
- Prepare for interviews: Be ready to discuss your experience with wellness software and customer service scenarios.
- Highlight technical aptitude: Mention your ability to quickly learn new technologies like Intercom or Slack.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Customer Care Representative role at Arketa?
- The Customer Care Representative at Arketa focuses on supporting wellness businesses using the Arketa platform, building strong customer relationships, and contributing to product improvement through customer feedback.
- What industry experience is preferred for this Customer Care Representative position?
- Previous experience working within a wellness business (like a yoga, pilates, or bootcamp studio) and familiarity with industry software (e.g., MBO, Arketa) is highly preferred for this role.
- How does Arketa support its employees in this Customer Care Representative role?
- Arketa offers a competitive salary, stock options, unlimited Paid Time Off (PTO), and opportunities for advancement and ownership within a growing, category-defining company.
- What communication channels will I use as a Customer Care Representative at Arketa?
- As a Customer Care Representative, you will primarily communicate with partners via chat and email, and may also hop on Zoom calls for more in-depth support and guidance.
- What makes Arketa a unique company to work for as a Customer Care Representative?
- Arketa is building a category-defining product in the fast-growing wellness tech space, having raised $15M in Series A funding, offering a unique opportunity to shape the future of the industry.
- What are the key responsibilities of a Customer Care Representative at Arketa?
- Key responsibilities include answering partner questions, providing Zoom support, guiding new partners, troubleshooting issues, de-escalating concerns, and reporting customer feedback to improve product features.
- What technical skills or tools are beneficial for the Customer Care Representative role?
- Experience with tools like Intercom, Slack, Notion, and Google Suite is a plus. More importantly, the ability to learn new technologies quickly is essential for this role.
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